Client Support- Officer

4 days ago

Auckland City, New Zealand Computershare Full time

This is a hybrid position primarily based in Auckland. We’re committed to your flexibility and wellbeing and our hybrid strategy gives you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

**We give you a world of potential**

This is a great opportunity for a Client Support Officer, based in our Auckland, New Zealand office to join our Client Support team. If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.

Computershare Issuer Services (CIS) is the division within Computershare responsible for providing administrative services to clients and their individual security holders. The Client Support Officer works within the team and will be allocated specific tasks to support the delivery of all transactions and responses to client queries.

**A role you will love**

Are you passionate about customer service, being the face of a company, building strong relationships? If yes, we have a career expanding opportunity for you as an integral role in our New Zealand team.

Reporting to the Client Support Manager, you will be responsible for managing relationships between our Relationship Managers, internal teams, our external clients and service providers. This role will have a mix of front office contact with listed and unlisted clients as well as working collaboratively with internal teams to achieve all daily client activities and operational tasks.

**Some of your key responsibilities will include**:

- Ensure that the client service is consistently delivered within service level agreements, whilst maintaining quality and consistently performing tasks at a high-level
- Collaborating with internal stakeholders to deliver a better service to the clients and build strong relationships
- Keeping up-to-date with current business activities to enhance your knowledge and understanding of the industry
- Identifying and assessing risk factors related to a particular situation or activity

**What will you bring to the role?**
- Excellent verbal and written communication skills when dealing with both internal and external stakeholders
- Strong computer literacy - ability to work on different systems quickly and accurately
- Highly developed organisation skills, time management and attention to detail
- A positive attitude and logical approach to work
- Ability to work independently and take responsibility for assigned tasks
- A desire to learn and be challenged

**Rewards designed for you**

**Flexible work **to help you find the best balance between work and lifestyle.

**Health and wellbeing **rewards that can be tailored to support you and your family.

**Invest in our business **by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

**Extra rewards **ranging from recognition awards and team get togethers to helping you invest in your future.

LI-KT1

LI-Hybrid

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