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Service Desk Analyst Level 2

4 months ago

Auckland City, New Zealand Electrix Full time

Posted on 19-Jan-2023

Application Close Date: 02-Feb-2023
- Job Details- Location:
- Auckland- Category:
- Support Office- Position Type:
- Full Time- Job Reference:
- ENZ/1693686- Based in **Mt Wellington, Auckland**:

- Attractive Staff Benefits
- Flexible Working Arrangements
- Be a part of a Great Team
- Monday - Friday, Full-time, Permanent position

**About the Role**
- Providing face-to-face/over-the-phone support and occasionally on-field service desk support to approximately 1000 users
- Performing proactive and reactive troubleshooting to identify potential problems
- Performing a wide variety of support across many technologies
- Involvement in occasional project teamwork
- Setting up new users and building Laptops/Desktops
- Installing, moving, adding, and changing equipment and software
- Providing support to the infrastructure team

**About you**
- A degree or diploma in information technology is required.
- A minimum of 2 years of proven experience with Level 1 Service Desk support.
- Strong customer service experience and communication skills.
- Strong time management, organisation, and prioritisation skills.
- Previous experience and good knowledge of the Microsoft environment (Teams, SharePoint, OneDrive etc) is advantageous.

**What's in it for you?**
- Company provided health insurance for employees and dependents
- 6% Kiwisaver employer contribution and 9% after 10 years of service
- Flexible working options
- Career advancement opportunities
- Opportunity to buy company share

**Who are we?**

Electrix Ltd is a high-profile, long-term leader in the Australasian electrical and gas contracting markets. We provide a wide range of services to the power, electricity, gas, and industrial and commercial contracting sectors. Electrix Limited is also one of NZ's foremost electrical construction and maintenance companies. Our parent company, Vinci, operates in more than 100 countries with around 200,000 employees and focuses on building and maintaining infrastructure across the globe. We are proud to be committed to the maintenance and promotion of workplace diversity at Electrix.

**How to apply**

**Only applicants who are eligible to work in New Zealand and meet our requirements will be considered for this position.**

The successful applicant will be required to undergo a pre-employment medical.

**Applications close on Thursday, 2**nd** February 2023