Claims Officer

6 days ago


Auckland City, New Zealand Auckland Council Full time

**He angitūtanga: The opportunity**

Auckland Council’s Insurance Claims Team has an opportunity for a permanent full time Claims Officer to join the team; this role is based in the Auckland CBD.

Reporting to the Resilience & Insurance manager this role is critical for determining Auckland Council’s position on all insurance claims lodged by members of the public and council affiliated entities.

You could expect to work on:

- Facilitate negotiations and recommend settlement options
- Investigate and analyse circumstances to provide claims evidence
- Provide support to stakeholders on disputed claims e.g Disputes Tribunal, LGOIMA team, CEO’s office, Mayoral Office, Elected Members, Ombudsman

**He kōrero mōu: About you**

You will have great customer service and interpersonal skills and are able to connect easily with members of the public and key stakeholders. Developing and maintaining key relationships across council will be at the heart of what you do, and you thrive on being an effective communicator and team player.

A general understanding of legal policies, regulatory procedures and insurance guidelines relevant to claims management is desirable.

You will also have:

- At least 2 years of experience within the insurance industry
- Liability claims experience is desirable
- ANZIIF qualification would be desirable
- Knowledge of claims management procedures and processes

**Ngā āhuatanga kei a mātou: What we offer**

This role will have you connect across Council with other teams to further develop your experience and expertise. We are progressive socially, culturally and environmentally while we work towards creating change.

In return for your hard work, you can expect a flexible and supportive work environment.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts

**Applications close: 14 June 2024**

You can find a copy of the position description HERE

Our employer Kiwisaver contribution is additional to base salary offered.

workingforauckland


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