IT Junior Service Desk Technician
7 months ago
Baker Tilly Staples Rodway is one of New Zealand’s largest independent accounting firms, specialising in Business and Corporate Advisory Services, Audit, Taxation, and Human Resources. The success of our business is based on innovative thinking, the opportunity for professional growth, high-calibre people, and access to worldwide resources through the Baker Tilly International network. We are based in the Auckland CBD, located right across from Britomart.
We seek a proactive individual with good computer skills, excellent communication, and logical reasoning to join our Auckland IT team as an IT Junior Service Desk Technician.
Working with our IT Help Desk Support Analyst, you will be given the opportunity to develop your technical skills and experience across a wide range of technologies and systems; and demonstrate that you can function with autonomy, work well under pressure, and thrive in solving problems.
In this role, you will be responsible for the following:
- Providing service desk support to an environment of 150+ users
- Responding to user requests for information, listening effectively, and giving clear instructions to users.
- Performing a wide variety of Level 1 support across many technologies
- Project teamwork to deploy solutions.
- Escalating higher technical level incidents where necessary.
- Providing regular updates and reports as required.
- Undertaking tasks as required by the Manager of Technology and Operations.
- Maintaining history records on Information Technology production problems.
Requirements for the role:
- A qualification in Information Technology (or a similar degree or diploma)
- Excellent communication and problem-solving skills
- Good understanding of end-user support and customer service principles
- Good general knowledge of Windows 10 and Microsoft Office 365
- Good grasp of standard networking protocols
- A general knowledge of technical infrastructure including desktop, laptop, LAN & WAN networking principles, Active Directory, and Antivirus/Security solutions.
-
Service Desk Technician
5 months ago
North Shore City, Auckland, New Zealand Mitre 10 Full timeMitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer. We have an exciting opportunity available to join our Albany based Support Centre as **Service Desk Technician.** You will play a key role in...
-
Service Desk Analyst
6 days ago
Auckland City, New Zealand DDS IT Full time**Introduction**: We need an exceptional Rockstar! We have a number of open roles for Service Desk Analyst/Engineers for both Permanent and Independent Contractor engagement! Work with a high performing team of Service Desk Engineers Remote first workplace Great Company culture About DDS IT Our culture starts and ends with our people. We are a...
-
Service Desk Senior Technician
4 months ago
Auckland City, New Zealand Auckland University of Technology Full time**Te Whiwhinga mahi | The opportunity** AUT seeks a Service Desk Senior Technician to join our dynamic ICT Services team. In this senior-level support position, you'll serve as the technical escalation point, ensuring that all users receive top-tier service and technical assistance. Additionally, you'll mentor and guide team members, helping to foster a...
-
Service Desk Team Lead
1 week ago
Auckland City, New Zealand DDS IT Full time**Introduction**: We need an exceptional Rockstar! Strong people leadership, a motivator, and a coach. - Lead a high performing team of Service Desk Engineers - Remote first workplace - Great Company culture About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an eye on the future, having grown to 100+...
-
Service Desk Engineer
4 months ago
Auckland City, New Zealand Westbourne IT Global Services Full time**We are seeking a dedicated and motivated **Service Desk Engineer** to join our IT team on a part-time basis. This role involves providing support for technical issues, troubleshooting system problems, and ensuring smooth operations across our IT infrastructure. The engineer will serve as the first point of contact for all technical inquiries and incidents...
-
Service Desk Team Leader
1 week ago
Auckland City, New Zealand DDS IT Full time**Introduction**: Do you want to work for a New Zealand owned business that is all about people and getting things done in a collaborative, fun environment? Then come join our team and share your IT managed services sales DNA with some of NZ’s leading brands. About DDS IT Our culture starts and ends with our people. We are a successful IT Services...
-
Mac - Junior Service Technician
7 months ago
Auckland City, New Zealand Assess Careers Full timeMechanical Access Company (MAC) is a market leader in customer service and value-added service in the hiring of EWP/ Access Equipment with branches in Wellington and Auckland. We have a great opportunity for a highly motivated Junior Service Technician to join our Auckland team, based in Mt Wellington. We need an energetic person who can work in our...
-
Junior Security Technician
3 weeks ago
Auckland, New Zealand Central Bay Thumb Partnership Full timeCentral Security Solutions Limited: Junior Security Technician Central Security Solutions Limited Cromwell •Listed: 24 Apr 2024Exciting Opportunity for Junior Security Technician - Join Our Team Today!At Central Security Solutions Limited, you will have the chance to gain hands-on experience in installing and maintaining electronic security systems...
-
L2 Service Desk Support Technician
1 week ago
North Shore City, Auckland, New Zealand Imara Limited Full timePremium Service Desk + Professional Services Solutions for M365 + Security Suite - Providing outstanding IT support for mid sized clients across NZ - Base salary up to $70k plus benefits, free parking and largely WFH once trained **The Company** A nimble and fast-paced Cloud First IT Managed Services provider for businesses in NZ is on the hunt for an L2...
-
Ict Support Technician
3 months ago
Auckland City, New Zealand Communication & Training Service Limited Full time**Provide IT Support**: Deliver effective first-line support to staff, shareholders and drivers, resolving hardware, software, and network issues. - **Troubleshooting & Diagnosing**: Quickly identify technical issues and implement efficient solutions, escalating complex problems to senior technicians when necessary. - **System Maintenance**: Regularly...
-
Level 2 Service Desk Analyst
1 week ago
Wellington City, New Zealand Potentia Full time**Must be available immediately or with 10 days' notice** **The organisation** Smaller government entity that enables our economy to grow, people to be in work and our financial system to remain stable. **Your role** You will be an experienced Level 2 Service Desk Analyst who will work to provide level 1 and 2 technical support for the organisation as...
-
Junior Revit Technician
3 months ago
Manukau City, New Zealand 3SIXTY3 Architectural Design Limited Full time**Junior Revit Technician in Auckland** **Minimum Pay Rate: $31.66 per hour** **Maximum Pay Rate: $38.00 per hour** **Minimum Hours per week: 30** **Maximum Hours per week: 32** **About Us** We are a small but well-respected small design practice. Currently a team of two with good forecast off future work and with over 30 years of design experience between...
-
Engineering Technician/junior Engineer
10 hours ago
Auckland City, New Zealand Ventia Pty Limited Full timeGrow your career in Roading Maintenance or Civil Engineering - Enjoy great culture with mentoring from senior team members - Gain exposure to the Roading/Transport infrastructure industry **ABOUT VENTIA** Ventia is one of New Zealand’s leading infrastructure services companies. Our clients are the owners and operators of assets that are critical to our...
-
Senior Service Desk Engineer
4 months ago
Auckland City, New Zealand TOWER Insurance Full time**Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in...
-
Help Desk Support
6 months ago
Auckland City, New Zealand Yakirelbaz IT Solutions Full time**Job Overview**: **Responsibilities**: - Troubleshoot and resolve hardware and software problems. - Document and track customer issues using help desk ticketing systems. - Escalate complex issues to senior support staff when necessary. - Provide remote assistance to users and guide them through troubleshooting steps. - Install, configure, and maintain...
-
Service Desk Manager
6 days ago
Auckland City, New Zealand Goodman Fielder Full timeJoin A leading FMCG Company in a period of Growth - Lead a small team focussed on delivering exceptional customer service - Bring your 2 + Years experience within Service Desk Management role At Goodman Fielder our purpose is Making everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put...
-
Service Desk Analyst
1 week ago
Auckland City, New Zealand HAYS Full timeRewarding Service Desk Analyst opportunity to make a difference in the community **Your new company** A national healthcare provider based in Penrose supporting the IT services to hospitals, specialist services and community care. **Your new role** As a Service Desk Analyst you will work within a fantastic team to provide efficient and effective service...
-
Service Desk Manager
6 days ago
Auckland City, New Zealand RWA Technology People Full timeWork for a leading New Zealand owned, IT Support & Communications Company - Great Location, modern offices in Auckland CBD. - Great Opportunities for career progression Formed in 2008, Intellium is a leading New Zealand owned, IT Support & Communications Company. The team have experience in the design, deployment and the support of networks both within and...
-
Engineering Technician/junior Engineer
1 week ago
Auckland City, New Zealand Ventia Full timeGrow your career in Roading Maintenance or Civil Engineering - Enjoy great culture with mentoring from senior team members - Gain exposure to the Roading/Transport infrastructure industry **ABOUT VENTIA** Ventia is one of New Zealand’s leading infrastructure services companies. Our clients are the owners and operators of assets that are critical to our...
-
Service Desk Analyst
1 week ago
Auckland City, New Zealand HAYS Full timeGreat opportunity to bring your natural customer service to and grow in the technology support space! **Your new company** A national healthcare provider based in Penrose supporting the IT services to hospitals, specialist services and community care. **Your new role** As a Service Desk Analyst you will work within a fantastic team to provide efficient and...