IT Junior Service Desk Technician

7 months ago


Auckland City, New Zealand Baker Tilly Staples Rodway Full time

Baker Tilly Staples Rodway is one of New Zealand’s largest independent accounting firms, specialising in Business and Corporate Advisory Services, Audit, Taxation, and Human Resources. The success of our business is based on innovative thinking, the opportunity for professional growth, high-calibre people, and access to worldwide resources through the Baker Tilly International network. We are based in the Auckland CBD, located right across from Britomart.

We seek a proactive individual with good computer skills, excellent communication, and logical reasoning to join our Auckland IT team as an IT Junior Service Desk Technician.

Working with our IT Help Desk Support Analyst, you will be given the opportunity to develop your technical skills and experience across a wide range of technologies and systems; and demonstrate that you can function with autonomy, work well under pressure, and thrive in solving problems.

In this role, you will be responsible for the following:

- Providing service desk support to an environment of 150+ users
- Responding to user requests for information, listening effectively, and giving clear instructions to users.
- Performing a wide variety of Level 1 support across many technologies
- Project teamwork to deploy solutions.
- Escalating higher technical level incidents where necessary.
- Providing regular updates and reports as required.
- Undertaking tasks as required by the Manager of Technology and Operations.
- Maintaining history records on Information Technology production problems.

Requirements for the role:

- A qualification in Information Technology (or a similar degree or diploma)
- Excellent communication and problem-solving skills
- Good understanding of end-user support and customer service principles
- Good general knowledge of Windows 10 and Microsoft Office 365
- Good grasp of standard networking protocols
- A general knowledge of technical infrastructure including desktop, laptop, LAN & WAN networking principles, Active Directory, and Antivirus/Security solutions.



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