IT Junior Service Desk Technician

3 weeks ago


Auckland City, New Zealand Baker Tilly Staples Rodway Full time

Baker Tilly Staples Rodway is one of New Zealand’s largest independent accounting firms, specialising in Business and Corporate Advisory Services, Audit, Taxation, and Human Resources. The success of our business is based on innovative thinking, the opportunity for professional growth, high-calibre people, and access to worldwide resources through the Baker Tilly International network. We are based in the Auckland CBD, located right across from Britomart.

We seek a proactive individual with good computer skills, excellent communication, and logical reasoning to join our Auckland IT team as an IT Junior Service Desk Technician.

Working with our IT Help Desk Support Analyst, you will be given the opportunity to develop your technical skills and experience across a wide range of technologies and systems; and demonstrate that you can function with autonomy, work well under pressure, and thrive in solving problems.

In this role, you will be responsible for the following:

- Providing service desk support to an environment of 150+ users
- Responding to user requests for information, listening effectively, and giving clear instructions to users.
- Performing a wide variety of Level 1 support across many technologies
- Project teamwork to deploy solutions.
- Escalating higher technical level incidents where necessary.
- Providing regular updates and reports as required.
- Undertaking tasks as required by the Manager of Technology and Operations.
- Maintaining history records on Information Technology production problems.

Requirements for the role:

- A qualification in Information Technology (or a similar degree or diploma)
- Excellent communication and problem-solving skills
- Good understanding of end-user support and customer service principles
- Good general knowledge of Windows 10 and Microsoft Office 365
- Good grasp of standard networking protocols
- A general knowledge of technical infrastructure including desktop, laptop, LAN & WAN networking principles, Active Directory, and Antivirus/Security solutions.


  • Service Desk Engineer

    3 weeks ago


    Auckland City, New Zealand DDS IT Full time

    **Introduction**: Are you an experienced enterprise level Service Desk Analyst/Engineer looking for your next gig? Then this could be for you! We have a number of open roles for Service Desk Analyst/Engineers for a Permanent or Contract engagement! About DDS IT Our culture starts and ends with our people. We are a successful IT Services business with an...


  • North Shore City, Auckland, New Zealand Mitre 10 Full time

    Mitre 10 (New Zealand) Limited is a dynamic and growing company, and this is your opportunity to join a highly-skilled Technology team, focused on the implementation and support of leading-edge IT projects throughout our billion-dollar business. We are looking for a **Service Desk Technician** to join our IT Operations team at our Albany based Support...


  • Auckland City, New Zealand Absolute IT Full time

    Auckland- Helpdesk & Support- $100,000-$120,000 BOE- Full Time- Permanent- 26 Apr 2024**Join Our Dynamic Team as a Service Desk Lead** Why Join Us? Our client envisions creating the world’s most efficient and environmentally responsible freight platform. By simplifying freight management, they aim to benefit all parties involved - shippers, carriers, and...

  • Service Desk Analyst

    4 weeks ago


    Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

    **Service Desk Analyst**: - **Reference**: 31253 - **Posted on**: 15 May 2023 - **Closes on**: 11 Jun 2023 15:05 - **Locations**: Auckland - Central - **Job level**: IT - Junior (1 - 4 years) - **Work type**: Full-time - **Additional info**: IT Service Desk Analyst.pdf Be the IT focal point for first-line advice and support to all business units for IT...

  • Service Desk Analyst

    4 weeks ago


    Manukau City, New Zealand Absolute IT Full time

    Manukau & East Auckland- Helpdesk & Support- Paying up to $75k per annum- Full Time- Permanent- 16 Apr 2024- Great organization and culture - Market Leader - Paying up to $75k + on call allowance (potentially $3k -$5k per annum) **About the Company & Role** We are currently working with a leading business who has a massive Kiwi presence. The company is a...


  • Auckland City, New Zealand Assess Careers Full time

    Mechanical Access Company (MAC) is a market leader in customer service and value-added service in the hiring of EWP/ Access Equipment with branches in Wellington and Auckland. We have a great opportunity for a highly motivated Junior Service Technician to join our Auckland team, based in Mt Wellington. We need an energetic person who can work in our...


  • Auckland City, New Zealand North Power NZ Full time

    Northpower is an electricity and fibre network provider for Whangarei and Kaipara, with more than 60,000 connected customers. We also provide contracting services to our partners - other network owners and operators across the North Island. - We have over 1,000 staff working together across 13 locations to keep the power on and the lights going for our...


  • Manukau City, New Zealand Absolute IT Full time

    Manukau & East Auckland- Systems Administration & Support- Paying 75k-80k per annum- Full Time- Permanent- 01 Apr 2024- **Great opportunity to be part an amazing organization.**: - **Hybrid working (after completing 3 months of employment)**: - **Paying 75k-82k per annum (depending on experience)** **ABOUT THE COMPANY AND ROLE** Our client covers all...


  • Manukau City, New Zealand Absolute IT Full time

    Manukau & East Auckland- Systems Administration & Support- Paying 75k-80k per annum- Full Time- Permanent- 06 Mar 2024- **Great opportunity to be part an amazing organization.**: - **Hybrid working (after completing 3 months of employment)**: - **Paying 75k-80k per annum (depending on experience)** **ABOUT THE COMPANY AND ROLE** Our client covers all...

  • Help Desk Support

    6 days ago


    Auckland City, New Zealand Yakirelbaz IT Solutions Full time

    **Job Overview**: **Responsibilities**: - Troubleshoot and resolve hardware and software problems. - Document and track customer issues using help desk ticketing systems. - Escalate complex issues to senior support staff when necessary. - Provide remote assistance to users and guide them through troubleshooting steps. - Install, configure, and maintain...


  • Wellington City, New Zealand Potentia Full time

    **Must be available immediately or with 10 days' notice** **The organisation** Smaller government entity that enables our economy to grow, people to be in work and our financial system to remain stable. **Your role** You will be an experienced Level 2 Service Desk Analyst who will work to provide level 1 and 2 technical support for the organisation as...

  • Service Desk Manager

    4 weeks ago


    Auckland City, New Zealand Momentum Consulting Group Full time

    Manage and help to mature the service desk capability - Large, complex enterprise environment - Hybrid work with the HQ based on Auckland's beautiful North Shore As the Service Desk Manager you'll work at the heart of a fast-paced environment, managing the service desk capability for a large, complex business with sites across NZ. Harnessing the outsourced...

  • Service Desk Manager

    3 weeks ago


    Auckland City, New Zealand Goodman Full time

    At Goodman Fielder our purpose is Making everyday food better for everyone. We own a host of iconic brands that generations of Australians have grown up with and put in their supermarket trolleys every week. At Goodman Fielder our aspiration is to be the leading integrated food business in the Region. We are a team that believes that anything is possible. A...

  • Service Desk Manager

    4 weeks ago


    Auckland City, New Zealand Momentum Consulting Group Full time

    Manager up to 5 Service Desk Analysts - Auckland City office - Perm role with great benefits This SDM (Service Desk Manager) is responsible for ensuring the smooth operation of our clients Service Desk by aiming to provide excellent customer service and uphold high service standards. **Key responsibilities**: - Leading the Service Desk team - This...


  • Auckland City, New Zealand 84 recruitment Full time

    Job Title: Senior Refrigeration Service Technician Location: Grey Lynn, Auckland, New Zealand Our client is Auckland's leading provider in refrigeration solutions in Auckland, committed to delivering high-quality service and innovative products to their diverse customer base. With a strong reputation built on reliability and expertise, this company is...


  • Auckland City, New Zealand H2R Consulting Full time

    **Location**: Auckland Type: Contract Reference: 853438 H2R Technology is looking for a Service Desk Analyst. This is a Hourly Rate Contract role. This is an **Immediate Start Date -** Has to be able to start work on **Monday 18th March 2024.** - Auckland Based (Ellerslie) - Has to be able to come into the office - Duration: 3 months, from mid-March to...

  • Service Desk Lead

    4 weeks ago


    Auckland City, New Zealand Omexom New Zealand Full time

    Posted on 18-Aug-2023 **Application Close Date**: 27-Aug-2023 **Location**: Auckland **Category**: Support Office **Position Type**: Full Time **Job Reference**: ENZ/1742413 Based in Mt Wellington, Auckland Attractive Staff Benefits Flexible Working Arrangements Be a part of a Great Team Full-time, Permanent position About the Role Are you a skilled...

  • Service Technician

    2 months ago


    Auckland City, New Zealand Tony's Tyre Service Full time

    **Here is what you will be doing**: **Workshop** - Perform wheel alignments on vehicles utilizing the wheel alignment computer for accurate assessment and adjustment to correct vehicle road handling performance. - Check, adjust, balance and align steering and suspension on passenger vehicles for optimum road handling. - Advanced technicians may be required...


  • Auckland City, New Zealand Shred-X Full time

    Freightways Information Services Ltd (FIS) is an internal shared services provider of information technology and advisory services to the Freightways businesses. It is responsible for managing Freightways' overall information technology infrastructure and maintains relationships with selected external information technology suppliers. An exciting...

  • Security Technician

    3 weeks ago


    Auckland City, New Zealand HAYS Full time

    Your new company: We are looking for both junior and experienced Security Technicians to join this growing business in Auckland. You will be responsible for a variety of security work including installations, planned servicing and maintenance. Products include: - Access Control Systems - CCTV Systems - Intruder Detection Systems - Perimeter Security...