Senior Service Desk Engineer

2 months ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.

**What will you be doing?**

As a Service Desk Engineer, reporting to the IT Business Support Manager, you are a part of the Service Management Team within the IT Operations department.

Tower has offices across New Zealand and the Pacific Islands. The Service Management Team interacts with a broad cross section of employees, from front and back-office business through to technical specialists and senior managers.

**You can expect to be across the following**:

- First and second line support for Hardware and Software across the tower infrastructure.
- Incident management - to oversee and ensure all incidents are resolved and delivered in line with agreed service levels.
- Prioritise work for the local site
- Mentor and assist Junior staff as required
- Respond to, evaluate, and prioritise incoming requests for assistance from users
- Appropriately escalate problems and issues to staff responsible for Level 3 support
- Provide AD and Exchange administration as required
- Install, maintain, configure and decommission company IT assets for staff members

**Please note, this is a full-time, permanent vacancy. Your hours of work will be Monday-Friday, 37.5 hours per week. This role is based at our beautiful 6 Green Star building at 136 Fanshawe, Auckland**

**What you'll need**

**To be successful in this role, you will also be able to demonstrate the following**:

- A minimum of 2 years working in a Service Desk or NOC environment
- Financial Services industry experience preferred but not essential
- Knowledge of the MS Windows & Office Suite including O365
- Interest in technology and ability to learn.
- Ability to work outside office and production hours to support business initiatives

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights Include:

- 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more

Remuneration for this role is from $60,240 - $90,360. Application along this scale is based on relevant skills and experience.

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