Service Desk Technician

3 months ago


North Shore City Auckland, New Zealand Mitre 10 Full time

Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer.

We have an exciting opportunity available to join our Albany based Support Centre as **Service Desk Technician.**

You will play a key role in delivering exceptional technical support to internal staff, both in the Support Centre and Stores, empowering them to enhance productivity and leverage technology for achieving business objectives. We are in search of an individual who will advocate for customer needs within the Technology team, ensuring a swift and user-friendly service while fostering awareness of technology among users.

**Reporting to the Service Desk Manager your key functions will include**:

- Efficiently managing and resolving incoming incidents and service requests in a timely manner
- Escalating and overseeing major incidents through adherence to the Major Incident Procedure
- Ensuring that knowledge of supported services remains current and is promptly updated with any changes or discoveries
- Delivering appropriate and timely communication to users and other key stakeholders
- Upholding the highest standards across all aspects of your role to provide the best possible customer experience.

**To be successful in this role, you will have**:

- 2+ years’ service desk support experience in a large enterprise;
- Proven experience in the support of Office 365 and all Microsoft Windows operating systems
- A sound working knowledge of Azure AD and related network services
- Solid experience in the use of user provisioning tools

If you are a highly motivated individual who is passionate about being part of the Mitre 10 team and a company in growth mode, then we want to hear from you. Please provide your CV, including your remuneration expectations, via this website.



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