Ict Support Technician

2 months ago


Auckland City, New Zealand Communication & Training Service Limited Full time

**Provide IT Support**: Deliver effective first-line support to staff, shareholders and drivers, resolving hardware, software, and network issues.
- **Troubleshooting & Diagnosing**: Quickly identify technical issues and implement efficient solutions, escalating complex problems to senior technicians when necessary.
- **System Maintenance**: Regularly monitor, maintain, and update computer systems, networks, and servers to ensure optimal performance.
- **Install & Configure Hardware/Software**: Set up new devices, including desktops, laptops, printers, and peripherals. Install software, troubleshoot desk phones and perform necessary updates.
- **Network Management**: Assist in maintaining local area networks (LAN), wide area networks (WAN), and internet systems.
- **Documentation**: Maintain accurate records of support requests, system changes, and resolutions within the help desk system.
- **User Training**: Provide training and guidance to end-users on the use of IT systems and best practices.

**Security Management**: Ensure adherence to data security policies, perform backups, and monitor for potential threats or vulnerabilities


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