Service Desk Engineer

3 months ago


Auckland City, New Zealand Westbourne IT Global Services Full time

**We are seeking a dedicated and motivated **Service Desk Engineer** to join our IT team on a part-time basis. This role involves providing support for technical issues, troubleshooting system problems, and ensuring smooth operations across our IT infrastructure. The engineer will serve as the first point of contact for all technical inquiries and incidents on Sundays and Mondays.

**Key Responsibilities**:

- Serve as the primary point of contact for all IT-related support requests on **Sundays and Mondays.**
- Provide timely, accurate technical assistance and troubleshoot a variety of IT-related issues (hardware, software, networking, etc.).
- Manage and respond to service desk tickets, including logging issues, updating statuses, and resolving incidents.
- Escalate unresolved issues to higher-level support when necessary.
- Ensure proper documentation of issues, solutions, and processes for future reference.
- Perform routine system maintenance, backups, and monitoring of the network to ensure optimal performance.
- Assist with user onboarding/offboarding processes, including account setup, password management, and permissions.
- Follow standard operating procedures (SOPs) to ensure compliance with company IT policies and security protocols.
- Collaborate with other IT team members to address recurring issues and suggest improvements to current systems.

**Required Skills and Qualifications**:

- Previous experience in an IT service desk or technical support role.
- Strong knowledge of Windows and Mac operating systems.
- Experience with troubleshooting common networking issues (e.g., Wi-Fi, VPN, etc.).
- Familiarity with Active Directory, user account management, and password resets.
- Knowledge of service desk ticketing systems (e.g., ServiceNow, Jira).
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Strong organizational skills and attention to detail.
- Ability to work independently and resolve issues with mínimal supervision.

**Preferred Qualifications**:

- Basic knowledge of cloud platforms (e.g., AWS, Azure).
- Experience with ITIL-based processes or certifications.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk).

**Work Environment**:

- Remote work options are available, depending on the location.
- Fast-paced, collaborative, and customer-oriented environment.



  • Auckland City, New Zealand Vulcan Full time

    We are looking for passionate, experienced Service Desk Engineer who are ready to hit the ground running and play a key role in supporting our critical internal systems. If you're innovative, eager to learn, and thrive in a collaborative environment, this could be the perfect opportunity for you. **What You’ll Bring**: As a Service Desk Engineer, you’ll...

  • Service Desk Engineer

    3 months ago


    Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

    **Service Desk Engineer**: - **Reference**: 36049 - **Posted on**: 23 Sep 2024 - **Closes on**: 14 Nov 2024 23:41 - **Locations**: Auckland - Central - **Job level**: Entry (0 - 2 years) - **Work type**: Full-time - **Additional info**: service desk engineer.pdf **What You'll Be Doing | Mō te Tūranga** As a Service Desk Engineer, you'll ensure smooth IT...


  • Auckland City, New Zealand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** Job...


  • Auckland, New Zealand Course Full time

    Job title: Service Desk EngineerCompany: Westbourne IT Global ServicesJob description: We are seeking a dedicated and motivated Service Desk Engineer to join our IT team on a part-time basis. This role involves providing support for technical issues, troubleshooting system problems, and ensuring smooth operations across our IT infrastructure. The engineer...

  • Service Desk Analyst

    2 months ago


    Wellington City, New Zealand Weta Digital Full time

    We are looking for a Service Desk Analyst to join our IT team! The Service Desk Analyst plays a key role within Wētā FX’s IT Operations team, helping to provide a single point of contact for all IT incidents and requests. The Service Desk Analyst will triage and solve tickets raised by our crew, whilst escalating when required to our 2nd and 3rd level...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in...

  • Service Desk Engineer

    6 months ago


    Wellington City, New Zealand Theta Full time

    We are a highly regarded, New Zealand owned technology company. We offer a creative and stimulating work environment and we value and respect inclusivity and diversity. About this role | Mō tēnei tūranga mahi Our Support team play an important, and highly valued role in our success by providing exceptional IT Support services to Theta's customers and...

  • Service Desk Manager

    6 months ago


    Auckland City, New Zealand Robert Half Full time

    **The Company** **The Role** The Service Desk Manager's primary duty is to lead and manage our client's delivery team, ensuring resolution of technical issues and exceptional customer service. The SDM oversees 'business as usual' service ticket logistics and manages service work throughout the ticket lifecycle. Additionally, the SDM heads the Customer...

  • Service Desk Analyst

    6 months ago


    Auckland City, New Zealand NTT Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...

  • Service Desk Analyst

    7 months ago


    Auckland City, New Zealand Imara Limited Full time

    Career role with scope to grow technical skills in networking & systems admin - Ad further value to the Service Desk Team by working collaboratively - Auckland CBD with views of the harbour, a team culture r& inspired leadership **The Company** With $4b in assets and $90m in profit, this New Zealand Publicly Listed multi disciplined firm has experienced...

  • Service Desk Analyst

    6 months ago


    Wellington City, New Zealand Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role Our Service Desk Analyst’s are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem...


  • Auckland City, New Zealand Shred-X Full time

    Freightways Information Services Ltd (FIS) is an internal shared services provider of information technology and advisory services to the Freightways businesses. It is responsible for managing Freightways' overall information technology infrastructure and maintains relationships with selected external information technology suppliers. An exciting...

  • Service Desk Analyst

    7 months ago


    Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Casual Reference: 800366 H2R Technology is currently on the lookout for a Service Desk Analysts to join established teams and they look to boost their workforce and support the team in a casual basis. This is a great role for someone looking to gain some hands on practical experience whilst also studying. It would be...


  • Auckland City, New Zealand Robert Half Full time

    **The Company** A large, well respected NZ entity based in the CBD is on the hunt for a captivating Service Desk Manager for an initial 6-month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's...

  • Service Desk Analyst

    7 months ago


    Auckland City, New Zealand Group Technology Full time

    **About us** Fletcher Building is an organisation made up of people who use all of their experience, skills, and individuality to do amazing work. With over 30 businesses operating in Australia, New Zealand, and the South Pacific, we are enriched by many different languages, customs, and lifestyles. There has never been a better time to join the Fletcher...

  • Service Desk Analyst

    6 months ago


    Auckland City, New Zealand Robert Half Full time

    **The Company** An ANZ wide global name in the healthcare industry, this organisation is looking for a motivated and experienced Service Desk Analyst to join them on a 5-month contract. This will be providing their in-house teams with technical support to ensure everything is running smoothly. Joining forces with a dynamic crew of 8 Service Desk Analysts,...

  • Service Desk Analyst

    4 months ago


    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Are you a tech-savvy customer service superstar? If so, due to an internal promotion we may have just the role for you! SkyCity is a premiere entertainment destination in the heart of Auckland's CBD consisting of a world-class casino, award-winning restaurants and bars, two luxurious hotels, theatre, New Zealand's largest convention centre and the country's...

  • Service Desk Analyst

    7 months ago


    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Are you a tech-savvy customer service superstar? If so, we may have just the role for you! **As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.** **About SkyCity** SkyCity is a...

  • Service Desk Analyst

    7 months ago


    Auckland City, New Zealand SkyCity Entertainment Group Full time

    Are you a tech-savvy customer service superstar? If so, we may have just the role for you! **As New Zealand's largest Entertainment Company, the SkyCity Entertainment Group is a diverse and vibrant organisation that attracts positive and innovative individuals to participate in our professional, results-orientated culture.** **About SkyCity** SkyCity is a...


  • Auckland City, New Zealand Talent International Full time

    new zealand auckland permanent negotiable**Opportunity knocks** - For an experienced Service Desk Manager to join this Government agency that’s enhancing the experience of Aucklanders through delivery of ideas that have economic and social benefit to all. - Manage all aspects of IT Service operations. - Managing and mentoring a team of 5, responsible for...