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IT Support Analyst

4 months ago

Auckland City, New Zealand Bell Gully Full time

**INFORMATION TECHNOLOGY**:

- **AUCKLAND**

20 February 2023
- Join one of New Zealand's leading law firms
- Excellent staff benefits and collegial culture
- Help deliver IT Training

Bell Gully is independently recognised as one of New Zealand’s leading commercial law firm. With a team of over 200 lawyers combining market-leading corporate, commercial, financial services, tax, projects & real estate and dispute resolution capability with a wide array of specialist skills, we consistently deliver practical solutions to everyday and unique problems.

We’re looking for an IT Support Analyst who will be based in our Auckland office. Reporting to the IT Trainer/Helpdesk Team Leader and part of a small team you’ll be responsible for ensuring the professional and efficient delivery of 1st and 2nd Level IT support to all computer users. In addition, you’ll be involved in technology training, by contributing to the creation of guides and assist in delivery of induction training.

At Bell Gully, you will also have a number of learning and development opportunities throughout the year, health and fitness benefits, a competitive salary, and work in a firm with an awesome culture.

To be successful in this role, ideally you will have:

- An in-depth knowledge of Microsoft Office, Office 365, desktop hardware troubleshooting, and peripherals.
- Exposure to RDS and VPN - Ability to diagnose and troubleshoot remote access connection issues.
- Ability to think laterally - good analytical and problem solving skills.
- Excellent communication skills, ability to recognise priority issues and escalate accordingly.
- Ability to learn new products (software and hardware) to high end user level.
- Professional, positive, approachable and friendly manner
- A high quality service in helpdesk support experience is essential.

Applications from recruitment agencies or consultants will not be accepted, at this stage.
- At Bell Gully we seek out and develop talent regardless of culture, ethnicity, gender, sexuality, religion, political views or physical ability. We encourage and value diversity and see this as a source of competitive advantage_.