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Customer Billing Specialist

4 months ago

Wellington City, New Zealand New Zealand Government Full time

Join a team with a reputation for doing great things
- Wellington Central based with hybrid working
- 9 month full time role

Kōrero mō te tūranga - About the roleOur Finance Shared Services team incorporates Customer Billing, Credit Control and Accounts Payable & Purchasing. This multi-functional group has the responsibility for providing efficient and cost-effective Billing, Invoicing and Payment support services, to meet the needs of internal and external customers for NZ Post.
We are looking for someone to join them to deliver high-quality customer service to NZ Post and its customers for a 9 month period.
You'll do this by ensuring that all billing information our customers receive is accurate and arrives in a timely manner to enable prompt payment, all payments received are correctly allocated, all customer enquiries are resolved in a timely manner.
In this busy and varied role, you'll need to complete all these tasks efficiently and effectively. There'll be lots of opportunities to participate in projects, and as part of the wider Group Finance team you'll be expected to work collaboratively and, at times, with the flexibility to pick up the work of other roles within the team to achieve team objectives. A vital part of this role is to work closely with the Credit Control team to meet our key objectives and targets.
Mōu - About youBring your high-quality customer service to NZ Post and its customers Experience in customer billing or accounts receivable is preferred, but not essential. What is essential is strong customer service skills, a good phone manner, and excellent attention to detail.

**You'll couple this with**:

- Evidence of working in a large or complex organisation which has a strong customer relationship component
- Excellent written and verbal communication skills
- Ability to work to deadlines and under pressure
- A proactive nature and the ability to pick things up with ease

Mō te Tukurau Aotearoa - About NZ Post
NZ Post is an iconic organisation with a rich history and bright future. We're in the midst of transformational change as we disrupt our industry on our quest to be the #1 delivery partner for e-commerce. It's an exciting time to join.
Hiahia? - Interested? Come and join the whanau
Applications for this position close on Tuesday, 13 February 2024
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.