Energy Specialist

2 months ago

Wellington City, New Zealand Octopus Energy Group Full time

**About Octopus Energy
Since 2015, Octopus has been on a mission to bring affordable, green energy to the world. With the help of our in-house developed technology platform, Kraken, we’ve become the 4th largest energy supplier in the UK, opened retailers in 5 other countries, and licensed our software to retail giants including E.ON in the UK and Origin Energy in Australia. We’ve reinvented energy products with smart, data-driven tariffs to balance customer demand with renewable generation - and we’re the biggest investor in renewable generation in the UK.

We've since expanded our tentacles to New Zealand, and we are now looking for some (Wellington based) amazing customer operations legends - we call them Energy Specialists, because once you are finished training with us, you'll be just that. Working with Octopus Energy is a chance to join an exciting scale-up business within the energy supply sector, one that’s at the forefront of changing the landscape of the energy industry across the world. A role with us offers you the chance to contribute to building world-class operations that will catapult you into a fantastic career.

**More about the role
**Please note this is an immediate start only**

**The interview will be held on Thursday 22nd August**

**Start Date: 10th September 2024**

At Octopus you’re not a number, you're a human and we treat you like one. And that’s how we want our customers to feel too. We have a unique culture of talented people brought together by shared values and sense of purpose. It's about making a real difference and we need someone to help our customers, like genuinely help. You would always be asking yourself, what can I do here to make this customer's day?

Our aim is that every customer feels respected, listened to and understood and we will work with them to find solutions. You'll be the first point of contact for our customers and provide support to a range of people with various backgrounds, ages and situations providing them with assistance, tools, and support to access our services. You may need to lead calls, and in these cases, you will do so with empathy and understanding to help callers navigate and resolve sometimes complex situations and queries. Our energy specialists are given the best training so they feel comfortable making important decisions to ensure that people are given the right support - trust us you’ll get a kick out of sorting something out end to end.

**This means you will**:

- Take ownership of their needs and find a way, no matter what, to figure things out with them
- Be excited to work somewhere with a strong team focus with personal and team targets
- Happily split your time between customer contact and back-end customer issues
- Handle everything with the opportunity to become a specialist in an area that you enjoy most, in other words, no separate billing, complaints teams etc
- Have team player vibes - willing to step up when your team needs
- Come to work with a can-do attitude - chops and changes to the work schedule won’t be an issue with your positive approach
- Love a bit of Humour - customer service is people working with people, for peopleeveryones day is sweeter with a bit of a laugh
- Be computer savvy with the basics
- Enjoy problem-solving ability and initiative
- Have excellent communication skills and ability to adapt to the wide range of customers we speak to
- Be able to work in a high performing environment and be self-managing to fill your time

**What you will love about us**:

- Our company culture - we won** **best company to work for** **in 2019 and our CEO, Greg has recorded** a podcast about our culture** and how we empower our people
- Bringing yourself to work is at our core
- Flexible working environment - genuine work life balance here, we are **in the top 5 companies in the UK**,** we treat you as a human, and do our best to make work and life merge smoothly together
- Huge focus on wellness; weekly yoga and massages, drinks, barista-style coffee machine, gym access, snacks from good-for and more
- Equity Options Scheme - you own your own part of the business, share options in the whole Octopus Energy Group so we all work together towards success
- Office culture - have a certain tech requirement? We’ll do our best to get it. Our offices are also stocked with fruit, breakfast, great coffee and soft drinks. Weekly on a Friday we all get together (this happens virtually too) for company updates and drinks - we call it Family Dinner
- Your development is important - we support and help with development including internal and external courses, learning, study support etc, all bespoke to you
- Promoting within, your team leader will have started in your same role and will build a development pathway for you
- Opportunity to move to the UK after 2 years
- Leaders that are trained in neurodiversity in the workplace

  • Mātanga Tukanga Pakihi Business Process Specialist

    5 months ago

    Wellington City, New Zealand Z Energy Full time

    Mātanga Tukanga Pakihi Business Process Specialist - Full-time **Company Description**: We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose - to solve what matters for our customers and their moving world - and go...

  • Senior Procurement Specialist

    1 month ago

    Auckland City, New Zealand Genesis Energy NZ Full time

    Reference #- 26166- Posted on- 24 Sep 2024- Closes on- 04 Oct 2024 12:00- Location(s)- Auckland Office, Hamilton Office- Expertise- Procurement- Job level(s)- Experienced- Work type(s)- Permanent full-time**About us** Genesis Energy is one of New Zealand's leading energy retailers, supplying electricity, natural gas and LPG to more than half a million...

  • Security Specialist

    5 months ago

    Wellington City, New Zealand Contact Energy Full time

    Company Description **Te Tākinatanga | Our Story** At Te Mata Hiko (Contact Energy), we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered,...

  • Senior Security Specialist

    5 months ago

    Wellington City, New Zealand Contact Energy Full time

    Company Description **Te Tākinatanga | **Our** **Story** At Te Mata Hiko (Contact Energy), we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is...

  • Matanga Whakahaere Hokohoko Retail Operations Specialist

    4 weeks ago

    Wellington, New Zealand Z Energy Full time

    Company DescriptionZ has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand's largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.We are proud to be the Kiwi...

  • Matanga Whakahaere Hokohoko Retail Operations Specialist

    3 weeks ago

    Wellington, New Zealand Z Energy Full time

    Company Description Z has a clear purpose: Powering better journeys, today and tomorrow.As one of New Zealand's largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.We are proud to be the Kiwi...

  • Matanga Whakawhitiwhiti Whakaaro Communications Specialist

    4 weeks ago

    Wellington, New Zealand Z Energy Full time

    Full-timeCompany DescriptionZ has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand's largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.We are proud to be the Kiwi...

  • Kaitaki Tūāhanga Infrastructure Manager

    1 week ago

    Wellington City, New Zealand Z Energy Full time

    Kaitaki Tūāhanga Infrastructure Manager Full-time **Company Description**: Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy - with the opportunity to deliver new journeys, with new energy...

  • Mātanga Whakahaere Hokohoko Retail Operations

    1 month ago

    Wellington City, New Zealand Z Energy Full time

    Mātanga Whakahaere Hokohoko Retail Operations Specialist Full-time **Company Description**: Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy - with the opportunity to deliver new journeys, with...

  • Mātanga Whakawhitiwhiti Whakaaro Communications

    1 month ago

    Wellington City, New Zealand Z Energy Full time

    Mātanga Whakawhitiwhiti Whakaaro Communications Specialist Full-time **Company Description**: Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy - with the opportunity to deliver new journeys, with...

  • Techops Generalist

    4 months ago

    Wellington City, New Zealand Octopus Energy Full time

    **Help us make a big green dent in the universe. **We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality. **About Octopus Energy and Kraken** Since 2015, Octopus has been on a mission to bring affordable, green energy to the world. With the help of our in-house developed...

  • Mātanga Wheako Tari Office Experience Specialist

    4 months ago

    Wellington City, New Zealand Z Energy Full time

    Mātanga Wheako Tari Office Experience Specialist - Part-time **Company Description**: We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose - powering better journeys, today and tomorrow - and go about achieving this by...

  • Mātanga Wheako Tari Office Experience Specialist

    5 months ago

    Wellington City, New Zealand Z Energy Full time

    Mātanga Wheako Tari Office Experience Specialist - Full-time **Company Description**: We believe that if we want to be a world class Kiwi Company, we shouldn’t just employ people, divide them into functional departments and tell them what to do. Instead, we defined a purpose - to solve what matters for our customers and their moving world - and go about...

  • Btune Energy Efficiency Engineer

    5 months ago

    Auckland City, New Zealand Beca Full time

    **BTune Intermediate BAS/BMS Energy Efficiency Engineer** - In this BTune Intermediate Energy Efficiency Engineer role, assist in the delivery of BTune projects from client sign-up through identifying and deploying energy efficient Heating, Ventilation and Air-Conditioning (HVAC) control optimisations to continuously monitoring and verifying energy cost and...

  • Food And Coffee Specialist

    15 hours ago

    Wellington, New Zealand Z Energy Full time

    Are you passionate about customer service? Do you want to be part of a great team?Z is a world-class company, run by Kiwis for Kiwis. We deliver top-quality service, and we're always looking for people with the Z Factor who can deliver on our promise to our customers: make it easy, make it enjoyable.Z Retail sites are run by independent local business people...

  • Kaitaki Tuahanga Infrastructure Manager

    2 days ago

    Wellington, New Zealand Z Energy Full time

    Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand's largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world. We are proud to be the Kiwi contingent in the Ampol...

  • Kaitaki Tuahanga Infrastructure Manager

    4 days ago

    Wellington, New Zealand Z Energy Full time

    Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand's largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world. We are proud to be the Kiwi contingent in the Ampol...

  • Billing Operations Specialist

    1 month ago

    Wellington City, New Zealand Vector NZ Full time

    Billing Operations Specialist Full-time Engagement type: Permanent - Employee Department: IT/Digital **Company Description**: **About the role** Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company, we partner with leading energy retailers and...

  • Kaitaki Tuahanga Infrastructure Manager

    2 days ago

    Wellington, New Zealand Z Energy Full time

    Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand's largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.We are proud to be the Kiwi contingent in the Ampol...

  • Marketing Specialist

    5 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Bring your experience in marketing to a role making a difference - A supportive team that encourages you to learn and grow in your role - Full time, permanent role in our Wellington office Mō te tūnga | About the role An ideal role for someone early into their marketing career wanting to work for a purposeful organisation, mobilising New Zealanders to...