Deployment & Hypercare Manager - Billing & CRM

3 months ago

Auckland City, New Zealand Genesis Energy NZ Full time

Reference #- 25586- Posted on- 23 Aug 2024- Closes on- 08 Sep 2024 23:00- Location(s)- Auckland Office, Hamilton Office- Expertise- Information Technology- Job level(s)- Experienced, Management- Work type(s)- Fixed term full-time- Lead deployment and support activities for a large high visibility technology programme
- Work with a high performing collaborative team
- 19-month fixed term contract position

***About us**

Genesis Energy is one of New Zealand's leading energy retailers, supplying electricity, natural gas and LPG to more than half a million customers across the country and providing almost 20% of New Zealand's electricity. We want to be New Zealander's first choice for energy management, striving to deliver a different, challenge the status quo, be bold and innovative and take responsibility for our customers and what matters to them.

Between now and 2035, Genesis will play a unique and vital role in energy transition. By joining us, you will play your part in supporting the delivery of innovative energy solutions which will create a more sustainable future for our customers, company and for Aotearoa.

**About the role**

As the Deployment & Hypercare Manager, you will lead the deployment and support activities of the Billing & CRM Programme, which will transform our customer business with a Gentrack and Salesforce solution. You will oversee the deployment, cutover, rollback and hypercare support phases of the programme, and support the operational assurance activities. This is a chance to join a dynamic and high performing team and to be part of a large high visibility project that will make a massive impact to Genesis Energy and its customers.

Some of the key responsibilities are:

- Create and document the deployment strategy, plan, runbook and rollback plan for each release.
- Lead the trial migrations, dress rehearsals, readiness reviews, deployment, cutover and go-live activities for each release.
- Manage the hypercare support phase for each release and the transition to BAU support.
- Lead the decommissioning activity within the hypercare phase as needed
- Support other technical, delivery and operational activities within the programme.

Please note that this will be a 19-month fixed term contract position.

**About you**

You are an experienced and detail-oriented technical project manager, deployment specialist or operations manager who can manage deployments and support for large-scale and complex programmes. You have strong service management, continuous integration and continuous deployment skills and knowledge, and you can work well with senior stakeholders, vendors and partners. You are flexible, adaptable and confident under pressure.

Some of the key experience and skills required for the role are:

- Experience with CRM, Billing and Market Interaction systems implementation and deployment.
- Experience in technical project management, deployment or operational management roles.
- Experience and/or relevant certification in Service Management and Project Delivery.

**Our Culture**:
Genesis is proud to be an inclusive workplace; we celebrate difference and diversity and aim to empower our employees. We're a business built on innovation and optimism; a place where we value our people and provide opportunities for them to build outstanding careers and a better New Zealand.

If you want to help shape the future of New Zealand's energy sector,

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