Billing Specialist

4 months ago

Auckland City, New Zealand Teletrac Navman Full time

Join our Finance team as a Billing Specialist and play a vital role in managing incoming billing queries and ensuring accurate invoicing. You will be responsible for handling customer churn requests, completing pay-off summaries, maintaining customer billing contracts, and processing support cases. Your strong communication skills, attention to detail, and ability to collaborate with cross-functional teams will be essential in maintaining high standards and timely communication. This role offers an opportunity to contribute to the overall success of our finance operations and customer satisfaction.

**Responsibilities and Duties**:

- **Process customer churn requests**: Manage customer churn requests, ensuring smooth transitions and accurate billing adjustments.
- **Complete pay-off requests/contract summaries**: Generate complete and accurate contract pay-off summaries for customers.
- **Compile and coordinate credit memos**: Compile and coordinate customer credit memos, following appropriate approval pathways.
- **Manage customer billing contracts**: Update and maintain customer billing contracts, ensuring accuracy and compliance.
- **Process manual billing documentation**: Manage and complete manual billing documentation, including associated supporting data.
- **Handle support cases**: Manage and process support cases related to customer billing, providing timely resolution and support to internal and external customers.
- **Collaborate with cross-functional teams**: Work closely with CSS, AR, Sales Admin, and other teams to deliver efficient and effective billing services.
- **Promote positive teamwork**: Maintain positive relationships with colleagues, communicate project information, and contribute to collaborative team discussions.
- **Proactive problem-solving**: Proactively identify and solve problems, leveraging information from various sources.

**Required Skills / Qualifications**:

- Strong written and verbal communication skills, with the ability to communicate effectively at all levels.
- Proficiency in Microsoft Excel is essential.
- Experience working with SAP is essential.
- Familiarity with Salesforce CRM is advantageous.
- Passion for customer service and building relationships.
- Excellent coordination and organizational skills.
- Demonstrated success in collaborating with cross-functional teams.
- Ownership mentality with a focus on achieving positive outcomes for all stakeholders.
- Ability to work with diverse individuals in a non-confrontational manner, building successful working relationships.
- Working knowledge of GPS and fleet management technology is a plus, but not necessary.
- Effective self-management and time/resource management skills.
- Proactive and self-motivated.
- Creative problem solver with the ability to convert ideas into action.

If you are a detail-oriented and customer-focused professional seeking an opportunity to contribute to billing operations and drive customer satisfaction, we invite you to apply. Join our team and be part of a collaborative environment where your skills and dedication can make a meaningful impact.

**All applicants for this position must be authorized to work full-time in New Zealand.**

**WHAT'S IN IT FOR YOU**

You will enjoy:

- 12 weeks of paid parental leave for the primary carer and 4 weeks for the secondary carer.
- Development opportunities with 1:1 mentoring, online courses, product training, Lunch ‘n’ Learn, and so much more.
- Community impact. Volunteering and fundraising activities.
- Networking opportunities. ERGs and dynamic social communities.
- Employee Assistance Program (EAP), health insurance, and other wellness initiatives.

Vontier is our parent company. With more than $6 billion in annual revenues, Vontier's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and speciality, and franchise distribution.

Future cities are smarter cities, and they need infrastructure and tools for advanced mobility, reliability, safety, efficiency, and quality of life. Vontier is ready to build that future.

We are a global industrial technology company focused on smarter transportation and mobility. Our portfolio is built on market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. United by a vibrant, inclusive culture and our proven business system, our 8,000+ team members are mobilizing the future to create a better world.

Ready to advance pioneering solutions for intelligent diagnostics, electric vehicles, and smart cities? Move your career forward at Vontier.

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