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Motel Manager

1 month ago

Auckland City, New Zealand SHRI LAXMI NARAYAN HOLDINGS LIMITED trading as Knights Inn Motel Full time

In this position, you will be responsible for organizing the day-to-day operations of the motel, ensuring that accommodation units are maintained to a high standard and achieving maximum occupancy.

Key tasks of the position will include:

- Oversee the running of the motel; monitor and maintain lodging facilities.
- Manage and support the administration of all reservations and cancellations.
- Assign duties to reception and housekeeping staff; observe and monitor staff activities.Set rosters, maintain time records, and resolve staff grievances.
- Oversee day-to-day banking, ensuring that all funds are correct and balanced at the end of each day.
- Maintain records of financial transactions.
- Select and liaise with suppliers for purchasing; negotiate as required.
- Analyze motel sales levels to plan and implement changes and improvements.
- Plan and implement effective marketing strategies to maximize room occupancy levels.
- Keep up to date with current promotions and pricing, providing information to guests while maximizing sales opportunities.
- Ensure the overall appearance of the motel is of the highest standard, both inside and outside.
- Inspect the entire premises for cleanliness and attractive appearance to ensure they meet our standards.
- Deal with escalated customer complaints and concerns; resolve them amicably.
- Monitor and maintain stock levels (mainly laundry, cleaning materials, repair, trash, and room supplies).
- Be responsible for security, safety, and evacuation procedures; act as the first point of contact for staff, guests, and emergency services in cases of emergency.
- Take precautions to prevent theft or damage to the company’s property; monitor any suspicious activities.
- Ensure the business operates in accordance with all local and central government legal requirements, including hygiene, health and safety regulations, and liquor licensing laws.
- Hold regular meetings with staff to foster a collaborative culture.
- Stay updated on tourism in New Zealand and ensure sufficient information is available for guests.
- Assist guests with travel plans by providing suggestions for tourist activities and travel options.

To be successful in this role you will need to:

- Hold a Bachelor degree in Hospitality
- Have 5 years or more experience as a Motel Manger
- Flexibility to work full time including weekends and public holidays
- Health and Safety conscious
- Excellent communication skill - both written and verbal
- Ability to deliver exceptional service standards

If this sounds like the ideal opportunity you are looking for, please do not hesitate to apply