Qualmark Specialist

Permanent role
- Focus on the Accommodation sector
- Based in Auckland - covering Auckland and Northland region.

Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it has met stringent quality and sustainable business standards.
What will you be doing | Ngā whainga
We have a permanent opportunity within our team of Qualmark Specialists. This role is based in Auckland and will cover Auckland and Northland region. The role will be supported by a central team who are based in Auckland and Wellington.
As the tourism expert your key focus will be to provide members with a clear assessment of their business using Qualmark's sustainable tourism business evaluation criteria and to develop action plans for each business to ensure they continue to deliver high quality accommodation experiences. You will play an important role in businesses becoming more sustainable from a people, environmental and operational perspective.
The role ensures there is timely, efficient and accurate execution of Qualmark assessments with Qualmark members from the accommodation sector which include but not limited to Bed & Breakfasts, Hotels, Motels and Holiday Parks.
What you will need | Ngā pūkenga mō tēnei tūranga
- Experience in quality assurance and quality assessment.
- Good written communication and report writing skills.
- Strong customer centric and relationship management approach.
- Experience in engaging with business owners and a strong commitment to supporting the industry to deliver quality experiences.
- Experience using CRM systems and high level of proficiency in Word & Excel
- Experience in the tourism sector specifically within accommodation.
- Excellent knowledge of operational procedures and business management within the sector.
- Able to identify opportunities for business improvements.
- Experience in safety management and assessments.
- A full driver's licence and the ability to travel domestically as you'll be travelling to some of New Zealand's most amazing locations.

Sound like you | Māu rānei
When you join Qualmark you become part of our global whānau, a diverse, collaborative, and supportive team who have a shared purpose of enriching Aotearoa New Zealand, industry and manuhiri and we are passionate about the work we do.
For more role-specific information, please view the attached position description.
Come join us | Hono mai ki a mātou
**Applications close**: Sunday 5th May