Customer Care Representative
4 months ago
Work from the office or choose our flexi working option
- Gain experience with a well-established NZ owned company
- $26.78 per hour + strong training plan and development opportunities
- Full-Time Permanent positions
**About the Role**:
To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time.
The main office for this role is based in AUCKLAND however we are offering flexible working options where you get to choose to either be office based or a mixture of both working from home and the office depending what works best with you and your lifestyle
Training will be for 2.5 weeks from start date, conducted in person at 122 Kerwyn Avenue, Auckland. Your training roster will be 40 hours/ per week Monday to Friday 8.30am to 5.00pm. You will have ongoing training for 16-17 weeks total to learn all there is about NZ Post.
Your roster will be anywhere between our opening hours. We will confirm available shifts on the Evaluation Days.
**Monday to Friday**: 8am-6pm and Saturday: 8am-12pm
**Day to day you will**:
- Resolve customer queries end to end, navigating a variety of systems at any given time
- Use your customer service skills and experience to manage difficult customer queries, with support where necessary
Check out this video for "A day in the Life of a Customer Care Representative"
**We are looking for**:
- Someone who enjoys problem solving, and is able to resolve our customer queries and find solutions independently
- Someone who is resilient and has the ability to “bounce back”
- Strong written and verbal communication skills
- Someone tech savvy and know how to navigate and multi task between various systems.
- The ability to deal with all sorts of people and queries while keeping cool under pressure
- Someone who is adaptable & thrives in a dynamic working environment
**Why this is more than a job**:
- He tangata, he tangata - it is the people. Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified.
- Whether you are in the office or working from home, fun is a must We have loads of social events that you can be part of.
- Access to discounted health insurance, banking plans and accommodation for you and your family.
- Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
- Free onsite parking
- Days off on public holidays
There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.
-
Customer Care Representative
3 months ago
Auckland City, New Zealand NZ Post Full timeWork from the office or choose our flexi working option - Start as soon as possible! - $26.78 per hour + strong training plan and development opportunities **About the Role**: To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge...
-
Customer Care Representative/administrator
5 months ago
Auckland City, New Zealand Chandler Macleod Full timeDo you have experience in phone-based Customer care and Administration? Do you have a proven record for delivering excellence for your customers and achieving positive results for your team? If you answered yes, then we want to hear from you. **About the role - Atu mo te mahi** We are looking for experienced Customer Care Representatives/Administrators,...
-
Customer Care Representative
3 months ago
Manukau City, New Zealand OneStaff Full timeWe are currently seeking a self-motivated and reliable Customer Care Agent Service Representative to join the team in Albany. Working Monday - Friday 7.30am - 5pm you will handle incoming calls from customers, making bookings, quoting and resolving inquiries and complaints. We are seeking a ‘make it happen’ type of person with a good energy, great...
-
Customer Care Representative
4 months ago
Auckland City, New Zealand Oji Fibre Solutions Full time**Customer Care Representative - Corrugated Carton** **Internal Sales - Outbound** OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce,...
-
Customer Care Representative
4 months ago
Auckland City, New Zealand Oji Fibre Solutions Full time**Customer Care Representative - Corrugated Carton** **Internal Sales - Outbound** OJI Fibre Solutions is one of New Zealand's leading manufacturers and suppliers of packaging solutions to a wide range of industries throughout the country. Our customers include blue chip manufacturers and marketers of packaging products to the food, primary produce,...
-
Customer Care Representative
3 months ago
Auckland City, New Zealand L'Oreal Full time**ABOUT THE JOB** **L'Oréal Australia's **Operations **includes our Warehouse, Customer Care, Master Data and Supply Chain teams. These teams work in partnership with our Divisions to ensure we continuously improve our supply chain and achieve greater agility and efficiency to meet the needs of our clients. Operations have an important responsibility to...
-
Customer Care Representative
4 months ago
Auckland City, New Zealand Auckland Transport Full timeWe're on a mission to wow customers and help them travel confidently across Auckland. We have a great opportunity in our friendly Service Centres assisting Aucklanders and visitors to our city with their journeys. You will be part of the day-to-day life of our people and community as they travel to work/school/holiday or just to pop in for general...
-
Customer Care Representative
4 months ago
Auckland City, New Zealand GN Group Full timeGN Hearing is one of the fastest growing hearing technology innovators globally. GN has a dynamic company culture with a focus on ensuring users of our products can Hear More, Do More & Be More than they thought possible. Our work environment provides an opportunity to listen, challenge and transform - driving innovation and excellence for our customers and...
-
Customer Service Representative
4 months ago
Auckland City, New Zealand Madison Recruitment Full time**Are you looking for a customer service opportunity with the prospect of growth?** Madison is pleased to be recruiting for a well-known New Zealand cleaning company with a number of accolades to their name. They are a proven and award-winning company providing commercial cleaning and building services to companies throughout NZ and have franchises...
-
Customer Services Representative
3 months ago
Auckland City, New Zealand Laminex NZ Full timeAre you a passionate problem solver with a knack for making people smile? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you! Laminex New Zealand is on the lookout for a **Customer Service Representative **to join our incredible team and be the face of our company's renowned service. - This...
-
Customer Service Representative
3 months ago
Wellington City, New Zealand StraitNZ Full timeSince we first set sail in 2002, here at Bluebridge Cook Strait Ferries we’ve worked hard to make sure each of our sailings are a unique and memorable experience! This is no ordinary, same-same kind of job. Our **Customer Service Representatives** are the face of Bluebridge. They are here to help make our customers realise the excitement of a Cook Strait...
-
Customer Service Representative
3 months ago
Auckland City, New Zealand TTEC Full timeCustomer Service Representative Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Customer Service Representative** working on our client site in **Auckland, New Zealand** you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Do you have a passion for...
-
Customer Service Representative
4 months ago
Auckland City, New Zealand CMACGM Full timeJump Aboard for #betterways **Culture & Benefits**: Our culture is embodied by boldness, integrity, initiative and imagination. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network. **In...
-
Customer Care
3 months ago
Auckland City, New Zealand Chandler Macleod Full timeLooking for role closer to home? Tired of sitting in traffic? Then we have an exciting role for you, based out in Airport Oaks working for an organisation that values and cares about the health of New Zealanders. Based in their beautiful new state of the art new premises, this role offers the opportunity to be cross trained across multiple functions,...
-
Customer Care Consultant
3 months ago
Auckland City, New Zealand HAYS Full timeCustomer Service Representatives needed now! **Your new company** A global Travel Insurance brand with a gorgeous office is the seaside suburb of Takapuna! This company values development, culture, performance and people. **Your new role** You will be in an inbound phone-based role assisting valued customers and clients in the quoting, sale and...
-
Customer Service Representative
2 weeks ago
Auckland City, New Zealand Atlantis Health Full timeAtlantis Health was founded in 1996 with a clear goal: to improve understanding of the factors influencing medication adherence and optimize this key behaviour among people living with long-term health conditions. Based on the depth of experience acquired in the past 25 years, we have developed proprietary data-driven tools and technologies that enhance...
-
Customer Care Manager
1 month ago
Auckland, New Zealand Toys “R” Us Full timeJob Description:Toys "R" Us in Christchurch, Canterbury, NZ is seeking a part-time Customer Care Manager to join our team at the Associate Level. As a Customer Care Manager, you will be responsible for ensuring exceptional customer service and satisfaction.Responsibilities:Manage a team of customer care representatives and oversee their daily...
-
Customer Service Representative
3 months ago
Auckland City, New Zealand T&G Global Full time**About us** For over 125 years, T&G Fresh has nourished generations of Kiwis with fresh fruit and vegetables. We grow, pack, market, sell, distribute, import and export fresh produce from our own orchards and farms, as well as from over 1,200 Kiwi growers. Our mindsets are**:Do the Mahi, Be Bold, One Team and Take Good Care**. Our talented team members...
-
Customer Support Representative
3 months ago
Auckland City, New Zealand LIVING CLEAN NZ LIMITED Full timeLIVING CLEAN NZ LIMITED is a leading provider of eco-friendly cleaning products committed to promoting sustainable living practices in New Zealand. Our mission is to offer high-quality, non-toxic cleaning solutions that are safe for both people and the environment. We take pride in our dedication to customer satisfaction and our contribution to a healthier...
-
Customer Service Representative
3 months ago
Auckland City, New Zealand T&G Global Full time**About us For over 125 years, T&G Fresh has nourished generations of Kiwis with fresh fruit and vegetables. We grow, pack, market, sell, distribute, import and export fresh produce from our own orchards and farms, as well as from over 1,200 Kiwi growers. Our mindsets are**:Do the Mahi, Be Bold, One Team and Take Good Care**. Our talented team members...