Customer Care Representative

4 weeks ago


Auckland City, New Zealand Auckland Transport Full time

We're on a mission to wow customers and help them travel confidently across Auckland. We have a great opportunity in our friendly Service Centres assisting Aucklanders and visitors to our city with their journeys.

You will be part of the day-to-day life of our people and community as they travel to work/school/holiday or just to pop in for general directions. As the face of Auckland Transport, you will act as both an advocate for our services, and as a champion for our users. Your role is to ensure that travellers have the best experience possible, no matter the mode of travel they wish to take

**Te Whiwhinga mahi | The opportunity**

We're on a journey to change the way we talk, listen and interact with our customers. We're using new cool technology tools and we're especially committed to ensuring our people are supported to deliver amazing customer service experiences.

So, if you are looking for a VIBRANT and CHALLENGING opportunity to develop and grow as well as have a great impact on customers, then we're looking for you.

We have a passion and drive to deliver easy customer journeys for Tamaki Makaurau through creating safe, helpful and easy ways for the public to connect with Auckland Transport.

These are part-time Customer Care Representative opportunities. Our Service Centres operate between the hours of 6.30am - 9pm, Monday to Sunday. As this is a rostered position, some weekend working will be required. Your starting salary will be $54,100 per annum.

**Ko koe tēnei | About you**

You have the ability to create WOW moments that include:

- Being excellent in providing information quickly in a fast-paced environment
- Being sorry when we need to with our customers but quickly move to provide answers and solutions for them
- Being open and ready to communicate to people of all ages, ethnicities and capabilities
- Being open and ready to learn new skills and technology that help our customers feel more confident about you, the service you provide and of course Auckland Transport
- Showing us how you are able to WOW customers through your amazing communication skills
- WoW meaning: customers feeling better and more confident after they've talked with you
- Showing us how your patience with customers ensures they are listened to
- Being an active member of a great team by sharing and interacting for the benefit of all

**Ko wai mātou | About us



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