Customer Care Representative

2 months ago

Auckland City, New Zealand NZ Post Full time

Location: East Tamaki
- Fixed Term Contract: 4th of November 2024 to 31st of January 2025
- $27.58 per hour paid fortnightly
- Training provided - join us for the summer

**About the Role**:
To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible. Our Customer Care Centre plays a huge part in this. We are the front window of our entire operation, so how we present ourselves needs to be on point every time.
The main office for this role is based in East Tamaki, Auckland for the duration of this fixed term contract.
**Shift**:
**Monday to Friday**: 8:30 - 17:00 / 40 hours per week
**Day to day you will**:

- Resolve customer queries end to end, navigating a variety of systems at any given time
- Use your customer service skills and experience to manage difficult customer queries, with support where necessary

Check out this video for "A day in the Life of a Customer Care Representative
**We are looking for**:

- Someone who enjoys problem solving, and is able to resolve our customer queries and find solutions independently
- Someone who is resilient and has the ability to “bounce back”
- Strong written and verbal communication skills
- Someone tech savvy and know how to navigate and multi task between various systems.
- The ability to deal with all sorts of people and queries while keeping cool under pressure
- Someone who is adaptable & thrives in a dynamic working environment
- Previous contact centre experience is highly desirable

**Why this is more than a job**:

- He tangata, he tangata - it is the people. Our team is as diverse as the communities we serve, and we are proud to be Rainbow Tick certified.
- Free onsite parking
- Days off on public holidays (this includes Christmas public holidays and Auckland Anniversary)

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

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