Customer Care Representative

1 month ago

Auckland City, New Zealand Auckland Transport Full time

Be part of Auckland's development and make a real impact on your city
- A fast-paced role based in the heart of Auckland's CBD
- Develop your career with AT

Auckland Transport (AT) is on a mission to transform Auckland into a vibrant city that moves, so that Aucklanders can connect with the people and places they love. Be part of Auckland's exciting future and development. From transport infrastructure to customer-focused solutions, we're creating seamless journeys across our city that enable businesses and Aucklanders to thrive.

Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland. Transport has the potential to shape our city for the better - from the streets we live, work and spend time on, to the trains, bus services, cycle and walkways we use every day.

**Te Whiwhinga mahi | The opportunity**

In the Customer Services space, we're on a journey to change the way we deliver services to our customers as we focus on moving from good to great. We have several new and exciting roles to help us along this journey.

We're building new capabilities across technology, process and our people to deliver better customer service outcomes, so, if you are looking for a dynamic and challenging role to help you grow as an individual then these are the roles for you We have multiple Customer Service Representative opportunities including:

- Full-time permanent role
- Part-time permanent role

These roles will be based at our customer service centres located in our Central Auckland Retail location, however, you may also be required to work across all service centres to ensure we meet Aucklanders needs.

In an environment where every interaction matters, these roles are varied, and challenging yet rewarding that requires passion and a drive for supporting our people and community - you will be part of the day-to-day life of our people and community as they travel to work/school/holiday or just to pop in for general directions. As the face of Auckland Transport, you will act as both an advocate for our services, and as a champion for our users. Your role is to ensure that travellers have the best experience possible, no matter the mode of travel they wish to take

**Nā tāu rourou | What will you bring?**

***We are looking for people who are eager to learn new things, passionate about supporting the public and community, but most importantly, want to deliver world class customer service:

- Provide excellent customer service while maintaining focus on the customer in a fast-paced environment
- Empathise with and prioritise customers' needs
- Demonstrate interpersonal skills with a diverse customer base
- A positive attitude and willingness to learn
- Great communication skills both verbal and written
- Demonstrate conflict resolution and de-escalation skills
- Is an advocate for ownership and end-to-end support
- Motivate and lead others by example

**Ko mātou tēnei | Our Organisation**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:

- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:

- Better, bolder, together.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

**Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.**

We tiaki all those who use transport in Tāmaki Makaurau.

***

**#LI - SK1

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