Customer Care Representative

16 hours ago

Auckland City, New Zealand Electrolux Full time

We're on a quest to improve everyday life for millions of people and the world around us. To reinvent the way we cook, clean, and care. It is embodied in everything we do. Every idea, product and human interaction. The trend hunters who want to revolutionize the fashion industry. The foodies who strive to make taste an experience. The health enthusiasts who search for ways to make our environment even cleaner and brighter for today and the future.

By creating desirable solutions and great experiences that enrich people’s daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better - for our customers and for the health of our planet.

For that, we employ great people from a wide variety of backgrounds - not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community.

**Your Role**

The Customer Care Centre (NZ) is responsible for delivering outstanding consumer experiences that are effortless and delightful. The Customer Care Representative will be a key point of contact for Electrolux Home Products consumers and customers.

In this role, you will be dealing with Electrolux’s Internal & External customers.

We encourage open communication at all levels and put emphasis in dealing with our customers as well as colleagues with integrity and respect. You will be working in Auckland, New Zealand on regular working hours and may be required to travel both domestic and international.

**A Typical Day**

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Manage consumer and customer enquiries by telephone, or electronically

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Respond promptly to customer enquiries and ensure the experience is effortless and delightful Ÿ

Handle and resolve customer complaints from initial contact to end resolution Ÿ

Obtain and evaluate all relevant information to handle inquiries and complaints

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Seek assistance when required to resolve issues and direct to the designated resource

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Keep accurate records of customer interactions and transactions

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Record relevant details of enquiries, comments and complaints

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Liaise with distribution, factory, service, parts and field staff where necessary

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Work with CRM and ERP systems

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Attendance and participation in product, systems and site training as required

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Work a roster to meet business demands

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Understand relevant sectors of the Trade Practices Act and WHS Legislation

**Who You Are**

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Strong Interpersonal skills

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Communication skills - verbal and written

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Active Listening skills

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Problem analysis and problem-solving

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Attention to detail and accuracy

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Data collection and ordering

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Customer service orientation

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Adaptability and Initiative Ÿ

The incumbent in the position is to possess the necessary Literacy and Numeracy Levels required for the inherent skills of the position.

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Excellent customer service skills

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Self-motivated

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Positive attitude with a can do approach

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Problem solving skills

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Team Player

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Professional when dealing with internal and external consumers

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The ability to perform duties in a team environment while retaining the ability to carry out their specific job functions and make decisions that are in the best interest of the customer and Electrolux

**S**kill**s & Experience**

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Prior experience in customer service, preferably within a call centre environment

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Excellent communication skills

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Professional phone manner

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Good computer skills

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A positive, enthusiastic attitude and the willingness to work as a part of a team

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Must be able to work shift and a rotating roster to accommodate the call centre operating hours

**Why work for Electrolux?**

We want you to prosper in a workplace where you are encouraged to shape your health and wellbeing, where your safety is paramount, and your contributions are valued. We want you to finish every day in better shape than when you started. To take home ideas and inspiration to share with those most important to you. Join us to shape living for the better

Health and Well-being initiatives

Our Continued Progress on Diversity & Inclusion

Living our Sustainability Commitment

Mentoring Program

Staff Sales & Discounts

Extended Parental Leave

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