Service Desk Engineer

5 hours ago


Christchurch, New Zealand Platinum Recruitment Limited Full time

Join a collaborative and tightknit team
- Passionate about customer stakeholder engagement and satisfaction?
- Incentive schemes and health insurance

Platinum Recruitment is thrilled to present this Service Desk Engineer opportunity on behalf of our Christchurch based clients. This is a permanent opportunity that has been created due to the continued growth of our clients who are a locally based MSP.

**_The Role:_**

As the first point of contact, you will have a customer-centric mindset focused on delivering an amazing customer experience. You will be customers first point of contact for all IT complications so you will need to demonstrate your great communication skills. You will need to prioritise, plan, document and resolve all IT incidents for customers. You will need to be adaptable as the position is varied from working with large businesses with multiple locations to home users around the region

**_Requirements:_**
- 3+ years of relevant experience providing L1-L2 Technical Support via written and verbal communication.
- Hands-on experience and knowledge in Office365, Active Directory, Exchange and SharePoint.
- Basic networking and troubleshooting capabilities.
- VOIP experience.
- Ability to translate technical terminology into basic language.
- *Experience in a MSP environment is advantageous*

**_What’s in it for you?_**
- Training incentive scheme and professional development opportunities.
- Company laptop provided.
- Mentorship from senior employees.
- Medical insurance.
- Motivated team with great culture.

**_Ready to Apply?_**

If you know this is the right role for you, please hit
**APPLY NOW**

To learn more about the role or to have a confidential discussion about your career in IT contact Melana.

Not the right role for you? We have a number of IT roles across the country and would welcome expressions of interest.



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