Senior Service Desk Technician
4 days ago
1.0 FTE permanent full-time position available with the Service
Desk.
- Be an escalation point for customers and other Information Service
Group teams.
- Develop and maintain procedures, knowledge articles and
documentation.Mō te tūnga |
About the role
Te Whatu Ora Health NZ Waitaha Canterbury
Information Services Group is looking for an energetic and enthusiastic Senior
Service Desk Support Technician. This is a senior role within the Service Desk
Team which acts as the first point of contact for technology related incidents
and requests across Te Whatu Ora Health NZ Waitaha Canterbury
We are looking for someone who can build effective
relationships with a variety of stakeholders and can communicate confidently.
You will be able to adapt quickly to change and have genuine desire to be an
effective part of a busy, hardworking and fun team.
Ngā pūkenga me ngā wheako | Skills and experience
**This role requires the following**:
As a Senior
you will have previous experience delivering exceptional customer service,
along with 3+ years practical experience in a technical Service Desk team.
**To be successful in this role you will possess**:
- A passion to help people and deliver an excellent customer
experience.
- An ability to build relationships and mobilise support.
- Five plus years - experience in a service desk or desktop support
role.
- Experience with Active Directory and an aptitude for
troubleshooting.
- Strong experience in desktop operation support including an ability
to write basic PowerShell, or similar, scripts.
- Planning, prioritisation and organisation skills.Along with carrying out core duties of the Service
Desk Team, logging and resolving tickets, duties for the Senior Service Desk
**Technician will include**:
- Coaching and mentoring members of the team.
- Identifying processes for improvement/automation.
- Identify skill/process gaps within team members and deliver one on
one training to resolve.
- Leadership of the team when the Team Leader is absent.The successful applicant will be a people person,
proactive, able to demonstrate initiative and not be fazed by problems. You
will be a team player with a - can do - attitude, excellent communication skills,
and a commitment to providing quality customer service.
Mō mātou | About Us
- Ko ngā tāngata, te mātua mahi - Putting people at the heart of all
we do
- We are committed to honouring Te Tiriti o Waitangi
and its principles by ensuring our partnership with Māori are at the forefront
of all our conversations. We believe in improving, promoting, and
protecting the health and well-being of the Canterbury and the West Coast
community.
The culture at Te Whatu Ora [Health NZ]
Waitaha Canterbury, is driven by our ā Mātou Uara (Our Value
- s):
- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te
pono.
- Responsibility for outcomes - Te Takohanga i ngā huaNgā hua |
Benefits of working at Te Whatu Ora [Health NZ]
When you work at the Te Whatu Ora [Health NZ], you
are part of a wider whānau that will support you along your journey. We offer
great coaching, mentoring and learning outcomes for all staff. We are always
improving our facilities across all campuses and have amazing discounts from
select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you
are part of something greater than yourself and encouraged to be your unique
self
We have a range of clinical and non-clinical roles
at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for
you
Please visit our careers website for other roles
and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha
Canterbury
The Future of the Health Industry
It will be a condition of employment for this role
that you are vaccinated against Covid-19. It is therefore a condition of this
requirement includes gaining Booster Dose. As a person working in the
health and disability sector you will come into contact with a large number of
people, some of whom may be vulnerable. Without a vaccine, there is the
risk that you may contract Covid-19 or pass Covid-19 to other staff. This can
place an increased burden on our healthcare system. The requirement to be
vaccinated is to keep you safe and also to endeavour to protect others against
the potential transmission of Covid-19 as a result of you contracting it in the
course of your employment.
Nau mai, haere mai, tauti mai
-
Senior Service Desk Technician
6 months ago
Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time1.0 FTE permanent full-time position available with the Service Desk. - Be an escalation point for customers and other Information Service Group teams. - Develop and maintain procedures, knowledge articles and documentation. **Mō te tūnga | About the role** Health NZ Te Whatu Ora Canterbury Waitaha Data and Digital Group is looking for an energetic and...
-
Senior Service Desk Technician
4 days ago
Christchurch, New Zealand Christchurch Full time1.0 FTE permanent full-time position available with the Service Desk. - Be an escalation point for customers and other Information Service Group teams. - Develop and maintain procedures, knowledge articles and documentation. **Mō te tūnga | About the role** Te Whatu Ora Health NZ Waitaha Canterbury Information Services Group is looking for an energetic...
-
Service Desk Technician
6 months ago
Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full timePermanent full-time positions available with the Service Desk. - Working 40 hours from Monday to Sunday so must be available to work some weekends as part of a roster - A real passion to help people and deliver world-class customer service - An ability to support customers for technology related incident and requests **Mō te tūnga | About the role** Te...
-
Service Desk Technician
7 months ago
Christchurch, New Zealand Te Whatu Ora - Health New Zealand Waitaha Canterbury Full timePermanent full-time positions available with the Service Desk. - A real passion to help people and deliver world-class customer service - An ability to support customers for technology related incident and requests **Mō te tūnga | About the role** Te Whatu Ora Health NZ Waitaha Canterbury Information Services Group is looking for an energetic and...
-
Service Desk Technician
7 months ago
Christchurch, New Zealand New Zealand Government Full timePermanent full-time positions available with the Service Desk. - A real passion to help people and deliver world-class customer service - An ability to support customers for technology related incident and requestsMō te tūnga | About the role Te Whatu Ora Health NZ Waitaha Canterbury Information Services Group is looking for an energetic and enthusiastic...
-
Is Help Desk Technician
6 months ago
Christchurch, New Zealand Applanix Full time**Your Title**:IS Help Desk Technician **Job Location**:Christchurch, New Zealand **Our Department**:Corporate Information Systems - Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently? _ **What You Will Do** The IS Help Desk Technician is a key player on the front lines of Trimble...
-
Service Desk Analyst
7 months ago
Christchurch, New Zealand AllRecruits Ltd Full timeThe Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer...
-
Service Desk Analyst
7 months ago
Christchurch, New Zealand AllRecruits Full timeThe Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer...
-
Service Desk Analyst
7 months ago
Christchurch, New Zealand Terra CAT Full time**Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...
-
Service Desk Analyst
7 months ago
Christchurch, New Zealand Goughs Group Full time**Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...
-
Service Desk Engineer
7 months ago
Christchurch, New Zealand Sourced Full timeUnique opportunity for a Service Desk Analyst on a 6 month contract - Dynamic work environment in Christchurch - Possibility to work on a diverse array of tech platforms and systems - Unique opportunity for a Service Desk Analyst on a 6 month contract - Dynamic work environment in Christchurch - Possibility to work on a diverse array of tech platforms and...
-
Service Desk Analyst
4 months ago
Christchurch, New Zealand Stantec Full timeService Desk Analyst - ( 240003AB ) **Description** **Service Desk Analyst - Full Time** **Christchurch** Full time role: 6.00 am - 2.30 pm Monday - Friday Our Information Technology team in New Zealand is expanding. We are now recruiting for a Tier 1 Service Desk Analysts to fill a permanent full-time role based in our Christchurch office. **The...
-
Service Desk Analyst
2 months ago
Christchurch, New Zealand University of Canterbury Full timeRatonga Matihiko | Digital Services Located in Ōtautahi | Christchurch, Aotearoa | New Zealand - Full-time 37.5 hours per week (1.0 FTE) - Continuing (permanent) position - Generous annual leave provisions and professional development opportunities - Kia hiwa rā, kia hiwa rā!_ - He hiahia, he pūkenga nōu ki te mahi a te _**_Service Desk Analyst_**_?...
-
Service Desk Engineer
3 months ago
Christchurch, New Zealand Ravensdown Full time**If you're keen to grow your career, there's no better place to nourish it than here. We're committed to providing our people with all they need to positively thrive. So, isn't it time you put your trust in the company that's been trusted throughout New Zealand and Australia for over 40 years?** **_ To enable smarter farming for a better New Zealand...
-
Helpdesk Support Technician
1 month ago
Christchurch, New Zealand Profile Group Full timeHelp Desk & IT Support (Information & Communication Technology)Full timeAbout Hohepa Canterbury:Hohepa Canterbury is a leading provider of support services, dedicated to enhancing the lives of individuals with intellectual disabilities. They are committed to innovation, quality, and creating environments where everyone can thrive. As they continue to grow...
-
Donor Technicians
7 months ago
Christchurch, New Zealand NZ Blood Service (NZBS) Full timeOpportunity to save lives - No previous blood collection or laboratory experience required - we'll teach you! - Permanent, full time - Christchurch **About New Zealand Blood and Organ Service** New Zealand Blood and Organ Service (NZBS) has sole responsibility for collecting, processing and distributing blood in New Zealand. Through the generosity of our...
-
Medical Laboratory Technician
7 months ago
Christchurch, New Zealand NZ Blood Service (NZBS) Full timePermanent, full time - Christchurch - Exciting fast paced manufacturing laboratory - Expand your knowledge and learn new skills **Work in a role where you know what you do contributes to a positive outcome to the health and wellbeing of New Zealanders** **About New Zealand Blood and Organ Service** New Zealand Blood and Organ Service (NZBS) has sole...
-
Service Technician
4 months ago
Christchurch, New Zealand Techtronic Industries (TTI) Full time**Who are we?** For 100 years, Milwaukee Tools people and culture have been the strong foundation on which our legacy has been built. This legacy is defined by "disruptive innovation"- from the products we create, to the partnerships we forge, and the ways we work. While our rich history has undoubtedly shaped us into what we are today, our focus is on...
-
Donor Technician
6 months ago
Christchurch, New Zealand NZ Blood Service (NZBS) Full timeOpportunity to save lives - Permanent, full time or part time available - Christchurch **About New Zealand Blood Service** New Zealand Blood and Organ Service (NZBS) is dedicated to saving lives. Every year, tens of thousands of generous people donate their time, blood and plasma to us for free. In addition to our vein to vein service in transfusion we...
-
Medical Laboratory Technician
4 months ago
Christchurch, New Zealand NZ Blood Service (NZBS) Full timePermanent, full time - Christchurch - Exciting fast paced manufacturing laboratory - Expand your knowledge and learn new skills **Work in a role where you know what you do contributes to a positive outcome to the health and well-being of New Zealanders** **About New Zealand Blood and Organ Blood Service** New Zealand Blood and Organ Service (NZBS) is...