Claims Coordinator

6 days ago

Christchurch, New Zealand Marsh Full time

Join a global company and world leader in Financial Services where we put the member at the center of everything we do.

An exciting opportunity has become available for a **Claims Coordinator **to join our** Marsh Christchurch office.**

**What is in it for you?**
- Professional environment where your career path is supported within our global organisation.
- Great team with close knit, energetic and supportive colleagues.
- Full-time permanent opportunity.

**Role Purpose**
- Claims management of a portfolio of clients.
- Management of claims to meet SLA, AEP audit standards, legislation and Wellnz’s commitment to quality.
- Provide support to case managers in the implementation and delivery of services to meet SLA and AEP audit standards.
- Promote the healthy and safe working environment.
- Identify new business opportunities.

**Key Responsibilities**

**Client service -**
- Establish effective working relationships with case managers and clients.
- Ensure a high standard of customer service to injured employees is achieved and maintained in accordance with the Code of Claimant Rights.

**Compliance** -Ensure the client Service Level Agreement, client negotiated KPI’s, AEP audit standards and Wellnz quality standards and procedures are maintained.

**Effective coordination of services - **To co-ordinate and facilitate appropriate cover and entitlement services to ensure a timely, efficient and cost-effective service is provided, on behalf of clients.

**New business - **Recognise and act upon new business opportunities.

**Non-conforming products or services - **Ensure all non-conforming products and services are reported.

**Technical knowledge - **Develop and maintain a competent practice.

**What would make you stand out?**

**Experience, Qualifications & Skills;**:

- ** At least 2 years experience in claims management/or equivalent or 2 years working experience in a relevant health discipline or administration.**:

- Thorough knowledge and understanding of the ACC Accredited Employer Programme audit standards.
- Commitment to the philosophy of a case management model of practice.
- Excellent communication, interpersonal and relationship skills.
- Sensitivity to equity, disabilities and various other social and cultural issues.
- Excellent written and oral communication skills.
- Strong customer service skills and customer focused.
- Negotiation skills.
- Keyboard skills in Word and Excel.
- Proven time management and organisational skills including the ability to meet deadlines and work under pressure.
- Self-motivated and energetic.
- Team player.

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

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