Customer Solutions Coordinator

2 weeks ago

Christchurch, New Zealand McLarens Global Full time

At McLarens _"We help make tomorrow a better day...today_". At the time when people need to call on their insurance, we are often the difference that enables them to get on with their lives and move forward.

**About you**:
Can you work under pressure at times, always with accuracy and attention to detail, but still enjoy a bit of fun and be part of building a superb team culture?

Do you have a proven track record of working with a wide range of customers and suppliers to come to a successful resolution?

Are you tech savvy and ready to hit the ground running?

If you answered yes to the above questions, then we want to hear from you

**Your new role**:
We are looking for a proactive and highly organised super star with excellent written and verbal communication, to work within our busy Customer Solutions team. Based in Christchurch this role will work with claimants, loss adjusters and external suppliers progressing insurance claims from lodgement through to settlement.

You will be managing your own portfolio of claims through to a successful and timely completion, including:

- Delivering quality customer experiences
- Undertaking assessments based on site visits and/or documentary (including photographic/video) evidence
- Effective and timely written and verbal communication and reporting
- Management of the Insurance claim settlement process

To be excel in this role you will be energetic and keen to learn. Experience within the insurance industry is essential. Being tech savvy is essential

**Your new company**:
Claims? Adjusting? Assessments? Sure, that's what we do, but really we are in the business of helping people. McLarens specialises in claims management and assessment services, with a key focus on customer outcomes. With over 2,000 employees globally, in New Zealand we have branches spanning the country, and more than 250 team members.

**What’s in it for you**
- Competitive salary
- Incentive programme for all staff
- Opportunity to work with cutting-edge technologies in a dynamic environment
- Supportive team culture that values collaboration
- Professional development
- Birthday leave
- Flexible working options
- Wellness benefit
- Group insurance programme
- Proactive EAP Services
- Staff tenure programme
- Access to experts and worldwide opportunities as part of a 2000+ staff global company
- And more importantly, join an industry recognised award winning business.

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