Technical Claims Officer

3 weeks ago


Auckland City, New Zealand Howden Group Holdings Full time

Energetic, fun, and collaborative team atmosphere
- Great opportunity for progression & development
- Make a difference at work and in the community

About DUAL

DUAL New Zealand is a Lloyds managing general underwriting agency focused on providing innovative insurance solutions for Financial Lines, Liability, Cyber, Property and Motor products. We’re a company committed to having fun at work while getting the job done. As a company we’re known in the industry as a group dedicated to giving back to the community by partnering with charitable groups and actively participating in fundraising events.

Role overview

We are looking for a Claims Officer to join our fast-paced New Zealand team in either our Auckland or Wellington office.

This role will focus on handling liability claims and notifications, through to resolution by providing professional, timely and courteous service to our clients.

Role responsibilities:

- Timely and courteous responses to brokers and insureds, acquiring further details on the claim and discussing the process and strategy going forward
- Appointing Panel Lawyers and Loss Adjusters as required
- Ability to handle matters within allocated delegated claims authority while referring complex/large matters to senior claims staff in a timely and efficient manner
- Analysing first report of claim, and underlying material to determine coverage.
- Investigate and determine liability, quantum and a strategy for resolution.
- Establishing and reviewing timely and accurate reserves.
- Assisting insureds with claims, determining and implementing defence strategy and where applicable, negotiating settlements.
- Responsible for discussing all aspects of past and current claims with Underwriters and providing advice on renewal and new business where appropriate.
- Assist Underwriters with wording of exclusions and extension clauses
- Providing timely and accurate updates and advice on closed claims, current claims and notifications.
- Providing advice in relation to risk management.

About you

This role is ideal for claims officers with a minimum of five (5) years in-house in claims handling with Liability products or paralegals with 3 - 4 years’ insurance experience looking to develop their skills with an in-house claims team or someone who would like to further develop their claims management skills, and is passionate about customer service.
- Have excellent people and customer service skills
- Have the ability to negotiate in tough circumstances

How to Apply

Are you the right fit for this role and the DUAL Team? Tell us why in a short paragraph that you share along with your Resume to our HR Team.

What you might not expect

Our culture: people first

Our core values dictate how we live and work. We’re a group with independence and people at its heart and we’re a home for talent with a unique culture: the biggest small company in the world.

The focus on being a people-first business has always been at the very heart of the group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the group has been and will continue to be key.

EEO Statement

Help us think differently. As a business we’re on a journey to build an inclusive workplace where our people feel welcome to bring their whole and true self to work, where differences are accepted and where our words and actions are inclusive. Together we are learning, sharing stories, and achieving change.

Get in touch

To find out more about DUAL New Zealand including who we are, what we’re up to and what we’re about, head to the DUAL New Zealand

website

or visit us on our

LinkedIn

page.



  • Auckland City, New Zealand Ando Insurance Group Limited Full time

    At Ando, we’re taking a fresh approach to the way insurance works in New Zealand. Since opening our doors in 2015 we have achieved strong growth in the New Zealand insurance market and have continued to focus on using new technology to deliver vastly improved customer experiences. We have an exciting opportunity for a highly motivated professional with...


  • Auckland, Auckland, New Zealand Howden Group Holdings Full time

    Energetic, fun, and collaborative team atmosphereGreat opportunity for progression & developmentMake a difference at work and in the communityAbout DUALDUAL New Zealand is a Lloyds managing general underwriting agency focused on providing innovative insurance solutions for Financial Lines, Liability, Cyber, Property and Motor products.We're a company...

  • Claims Officer

    1 week ago


    Auckland City, New Zealand New Zealand Couriers Full time

    **About New Zealand Couriers** Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in,...


  • Auckland City, New Zealand Howden Group Holdings Full time

    Flexible work environment with a focus on work/life balance- Join a dynamic and forward-thinking business- Let’s work together to achieve shared success About DUAL DUAL New Zealand is a specialty lines underwriting agency focused on providing innovative insurance solutions in Liability, Cyber, Property, Motor and Speciality insurances. We’re a company...

  • Claims Advisor

    2 weeks ago


    Auckland City, New Zealand Marsh Full time

    Join a global company and world leader in Financial Services where we put the member at the center of everything we do. An exciting opportunity has become available for **Claims Advisor **to join **Marsh - Auckland office**. **Prime responsibility**: To provide a high level of claims management services to clients and brokers through consulting, advisory,...


  • Auckland City, New Zealand Chubb Full time

    Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East. At Chubb Life Insurance New Zealand, we've been providing high-quality insurance products and services that help protect Kiwis for over 100...


  • Auckland, Auckland, New Zealand Assurant Full time

    Why work with Assurant?When you join Assurant, you will be part of a community that cares.A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking,...


  • Auckland City, New Zealand Marsh Full time

    **Senior Claims Adviser** **What can you expect?** In this role as specialty and financial lines claims advisor you will provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. This includes developing technical expertise, account management and business development capabilities to...


  • Auckland, Auckland, New Zealand Assurant, Inc. Full time

    Why work with Assurant?When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking,...

  • Senior Claims Advisor

    3 weeks ago


    Auckland City, New Zealand WTW Full time

    We are currently seeking a full time Senior Claims Advisor with a strong financial lines background to join the New Zealand Claims Team. This role is ideally based in Auckland. The role will involve interstate travel where required by client and business needs. As a Senior Claims Advisor, you will be responsible for claims advocacy for local and national...

  • Claims Officer

    1 week ago


    Auckland City, New Zealand Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...

  • Claims Administrator

    3 weeks ago


    Auckland City, New Zealand HAYS Full time

    Work for a leading insurance company that offers flexible working! **Your new company** We are a leading insurance company based in Auckland CBD, and we are looking for motivated and driven individuals to join our team as Claims Administrators. As part of our team, you will have the opportunity to work in a modern and flexible office environment that...


  • Auckland City, New Zealand Assurant Full time

    **Why work with Assurant?** When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box. We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon...

  • Claims Officer

    2 days ago


    Auckland, Auckland, New Zealand Howden Group Holdings Full time

    About DUAL New ZealandDUAL New Zealand is a leading managing general underwriting agency focused on providing innovative insurance solutions for Financial Lines, Liability, Cyber, Property and Motor products.We're a company committed to having fun at work while getting the job done. Our fast-paced team in Auckland or Wellington is looking for a skilled...


  • Auckland City, New Zealand TOWER Insurance Full time

    We are looking for switched on **Senior Claims Lodgement Consultant** to join our Claims team. This is a full-time permanent role. We are looking for someone who is passionate and highly energised who has proven experience in providing amazing claims experiences to play a key role in supporting the team to deliver results and ensuring our customers are...

  • Senior Claims Advisor

    2 weeks ago


    Auckland City, New Zealand Marsh Full time

    **Senior Claims Advisor** **What can you expect?** Are you an experienced financial lines claims professional with the desire to excel and drive a culture of industry excellence? An exciting and rare opportunity has become available to join our Specialist Financial Lines Claims team in New Zealand. You will be responsible for providing comprehensive...


  • Auckland City, New Zealand Chubb INA Holdings Inc. Full time

    Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Chubb New Zealand is currently experiencing a period of...


  • Auckland City, New Zealand NZ Post Full time

    Claims Administrator | East Tamaki | Permanent We are now seeking an outstanding Claims Administrator to support our East Tamaki team and be responsible for processing all damages and losses claimed for our New Zealand Post items. The Claims Administrator will also be responsible for office requisitions and other sundry creditor payments and carry out a...

  • Claims Consultants

    2 weeks ago


    Auckland City, New Zealand Momentum Consulting Group Full time

    Great Company Benefits Including Flexible Working Options - Full Time Permanent Role Based In Takapuna - Multiple Roles Available **About The Company**: Our client is a Global Insurance company focused on helping people. They partner with some of New Zealand’s leading brands and embed a culture of going above and beyond for their customers. **About The...

  • Senior Claims Advisor

    2 weeks ago


    Auckland City, New Zealand Marsh Full time

    Seeking highly organised, detail focused individual who takes pride in their work. - Opportunity to develop your career. - Full time permanent position. **Prime responsibility**: To provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation. Applies well developed technical expertise,...