Claims Officer

4 days ago


Auckland, Auckland, New Zealand Howden Group Holdings Full time

About DUAL New Zealand

DUAL New Zealand is a leading managing general underwriting agency focused on providing innovative insurance solutions for Financial Lines, Liability, Cyber, Property and Motor products.

We're a company committed to having fun at work while getting the job done. Our fast-paced team in Auckland or Wellington is looking for a skilled Claims Officer to join our team.

Role Overview

We are seeking an experienced Claims Officer to handle liability claims and notifications through to resolution. This role will involve providing professional, timely and courteous service to our clients.

Key Responsibilities

  • Timely and courteous responses to brokers and insureds, acquiring further details on the claim and discussing the process and strategy going forward.
  • Appointing Panel Lawyers and Loss Adjusters as required.
  • Ability to handle matters within allocated delegated claims authority while referring complex/large matters to senior claims staff in a timely and efficient manner.
  • Analysing first report of claim, and underlying material to determine coverage.
  • Investigate and determine liability, quantum and a strategy for resolution.
  • Establishing and reviewing timely and accurate reserves.
  • Assisting insureds with claims, determining and implementing defence strategy and where applicable, negotiating settlements.
  • Responsible for discussing all aspects of past and current claims with Underwriters and providing advice on renewal and new business where appropriate.
  • Assist Underwriters with wording of exclusions and extension clauses.
  • Providing timely and accurate updates and advice on closed claims, current claims and notifications.
  • Providing advice in relation to risk management.


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