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Auckland, New Zealand Skycity Entertainment Group Full time

Help Desk & IT Support (Information & Communication Technology) Full time If you thrive on assisting users, solving technical challenges, and ensuring smooth ICT operations, this role is perfect for you A bit about the role: The Senior Service Desk Analyst provides support for more complex incident resolution and requests reported to the ICT service desk. Responsibilities include initial assessment, triage, research, and resolution of more complex incidents and requests regarding the use of application software products and/or infrastructure components. As well as providing support to the rest of the Service Desk team and Team Leader. A bit about you: As a Senior Service Desk Analyst, you'll have experience in a service desk role or technical experience in a complex environment. Excellent customer service is essential, as is strong communication skills and a desire and ability to problem solve. A qualification in IT would be beneficial as well as a certification in at least one of Microsoft, Citrix or VMware. You'll also have experience working with ServiceNow. A supportive, diverse company culture Free health insurance $2.50 cooked meals in our staff cafeteria (there's some healthy salads as well) Heavily discounted staff car parking Discounts at our outlets Free trips for you plus one as many times as you like up the Sky Tower We are a fast-paced, ever-changing business so if you're interested in joining our hard-working team, please apply online. #J-18808-Ljbffr