Customer Solutions Manager

6 months ago

Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

Extensive experience leading complex, large scale, multi-dimensional, IT/technical/engineering programs
- Experience in senior customer facing role/s in migrations or IT consulting projects
- Experience working with current technologies and demonstrate leadership through influence
- Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change

Do you want to work with New Zealand's largest enterprises to enable their journey to the cloud? In this role you'll ensure that all AWS teams and partners work together effectively to accelerate customers’ cloud journey.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
- and mid-market accounts to enterprise-level customers including public sector. The
of AWS services.

Key job responsibilities
- Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
- Deliver a great customer experience by enabling customers through AWS solutions, driving innovation, and delivering successful migration programs
- Help shape the rapidly growing Customer Solutions Management function, including defining and implementing new processes, methodologies, and tools

A day in the life
At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your communication skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will evangelize AWS services and influence customers to adopt the right solution at the right time.

About the team
Diverse Experiences
includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our
uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better
- rounded professional.

Auckland, NZL
- Direct experience implementing cloud services including migrations and modernization projects
- Knowledge of AWS Services and Solutions
- Proven track record of being detail-oriented with a demonstrated ability to self-motivate and work in fast paced, ambiguous environments
- Ability to credibly coordinate between project teams and customers to meet unique customer requirements
- Project management certification or training such as PMP, Scrum, or other Agile experience and certification

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