Senior Customer Service Assistant

4 weeks ago

Auckland City, New Zealand University of Auckland Full time

Company Description
**Waipapa Taumata Rau | The University of Auckland**

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

The University Library is committed to providing quality library and information services to support and enhance the teaching, learning, research, scholarship and creative work of the University.

**Job Description**:
**Te Whiwhinga mahi | The opportunity**

Te Tumu Herenga | Libraries and Learning Services is looking for an exceptional person to join our team as a Senior Customer Service Assistant internally known as Senior Client Services Hub Assistant in the City Campus Student Hub, which is being launched as part of the new University service delivery model. There are Student Hubs across our campuses and they are the physical gateway to the University providing a welcoming, friendly, and mana-enhancing support and advice service for future and current students.

We deliver a convenient and unified experience through the one-stop-shop provision of mainly in-person services across all areas of being a student, supported by extended operating hours and cross-trained team members. Our services include guidance and advice on being a student, navigating the University, exploring study options, applying, programmes and courses, progression support and planning, learning support and information, Library and IT student services, and wellbeing, engagement, and employability services.

As part of this Senior role, you will hold an operational portfolio of Student IT, to help drive service improvement and refinement of Student IT Support services, including the development and provisioning of workshops, provide training for the Hub Assistants members of the team and work collaboratively across Te Tumu Herenga and the broader Student Services function.
- IT experience or skills are desirable but not essential. _

The work pattern for this full time, 37.5 hours per week on a permanent basis. The roster is Monday to Friday 8am to 4pm.

The salary range for this role is $49,300 - $62,000 per annum depending on experience and qualifications.

For more information on the role, view the position description.

**Qualifications**:
**He kōrero mōu | About you**

We are looking for someone who can bring energy, passion, and motivation to the role and the team, be comfortable with working in an environment of change and agility, and champion continuous improvement. If you are excited by working in a Student Hub, can manage a variety of work simultaneously, are highly organised, a strong team player, is a self-starter and problem solver, can see the big picture but not forget the detail, have proven effective communication skills and experience working with a diverse range of customers, you can understand student needs and equity, and have strong stakeholder management skills then we want to hear from you

Additional Information
**Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

- Flexible employment practices (including working from home, flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information please visit Staff Benefits.

**Me pēhea te tuku tono | How to apply**

Applications must be submitted online by the closing date of 26/04/23 to be considered. Please include your cover letter and CV highlighting how you can meet the skills and experiences detailed above.

**_ Equity_

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