Senior Customer Delivery Manager

5 months ago

Auckland City, New Zealand Chorus NZ Limited Full time

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering Aotearoa’s digital future with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose; connecting Aotearoa so that we can all live, work, learn and play.

**Te** Momo **Tūranga** | Contract**:Permanent

**Te** Wāhi |Where**: Auckland

**Te** **Pūtake** | Why **we’re** hiring**:To optimise our working relationships with two critical clients.

**Te** **Whiwhinga** Mahi| The Opportunity**

Chorus is moving from the building phase of our network to operationalising our assets. It's an exciting time ahead.

As a Senior Customer Delivery Manager, you will be leading and ensuring the delivery of sales and service outcomes for some of our key Retail Service Providers (RSPs). As a result, there are countless chances to enhance our working partnership and maximize revenue prospects.

Reporting to the Account Lead, your responsibilities include, but not limited to:

- Managing the program of activity to retain and grow customer revenue;
- Ensuring end to end customer experience outcomes to designed targets and service levels are achieved;
- Building and growing relationships with senior customer stakeholders;
- Ensuring the growth of customer spend and uptake of Chorus products via sales of new products/services and upsell campaigns/initiatives;
- Providing monthly reports and insights for our customers;
- Working closely with the Account Team and Lead to support, create, maintain and execute a robust strategic account plan that ensures Chorus’ largest customer is informed and, in a position, to get the most out of the Chorus relationship/products/services.

**Ō **Wheako**, ō **Pūkenga** | Your Experience**

To excel in this role, you must demonstrate a track record of successful account management, particularly within the Telco industry. Perhaps you’ve held positions akin to a Service Delivery Manager or an Account Manager, overseeing the entire customer experience. However, what truly distinguishes you is your proactive approach and the impactful initiatives you’ve taken to engage with customers.

We look for capability and welcome and embrace endless potential. That means we're still interested in hearing from you, even if you don't tick every single one of the boxes above. So, what are you waiting for? Show us what you’ve got.

**Mō** **mātou** | About us**

It’s all about our culture, our people say it’s one of the best around. We’re proud of that. With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

We are on an exciting journey of becoming a more adaptive organisation in the way we are structured and the way we work so your growth mindset, curiosity and enthusiasm to learn will make you feel right at home.

**Nōu** **te** **mana |** Work your way

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