Sales Operations Specialist

2 days ago


Wellington City, New Zealand Silverstripe Full time

Are you always getting called upon to provide efficient reporting and processes to others? Do you want to support and enable a high performing sales team? We want to call upon you If your middle name is Salesforce and have been working in sales coordination, business support or similar operational roles, this could be the opportunity you've been waiting for Silverstripe has a global presence through our Open Source CMS and is a growing New Zealand company working with organisations across Aotearoa.

At Silverstripe, we create compelling experiences for people online using creativity, collaboration, and innovation. Making the complex simple in the digital world doesn’t just involve tech—it involves teams filled with determined people working to improve the lives of those around them.

Reporting to the Chief Customer Officer, the Sales Operations Specialist will ensure the business units policies and processes are well documented and socialised around the team and the wider organisation. This role can be based in Wellington or Auckland with flexible and remote working available.

**Requirements**:
**What will I be doing?**

The role has responsibility for driving the daily use of Salesforce (CRM), in particular the management of opportunities, leads and contacts as well as ensuring data accuracy. The role has a critical and direct input into the company’s sales strategies, team effectiveness and the overall pipeline to increase revenue.

**We’re looking for people who**:

- have excellent understanding of, and the ability to, create appropriate sales processes
- proactively identify opportunities, streamline processes to come with action or conclusion
- understand sales related policy e.g. SIPs
- are curious to learn new systems and create new ways of working
- can work under pressure in time constraining environments
- communicate effectively with a wide-range of stakeholders to build cross-functional relationships, internally and externally - interpersonal skills are a must
- have outstanding attention to detail
- can manage multiple tasks in changing environments.

**What will I need to be successful?**
- Experience in business analysis, sales operations or process management
- Previous experience using CRM, Salesforce and/or other reporting tools
- Salesforce CRM system administrator certification (Advantagous)
- Database management, at business administration level, or system administration (desirable)
- Experience in IT or ICT service industry (desirable).

**Benefits**

At Silverstripe we're passionate about creating an inclusive workplace that promotes and values diversity. Our DEI Employee Led Network (‘_All Stripes’_) work together to improve current practices to ensure our people feel valued and included.

We actively foster a culture that supports our core values of Honesty over comfort; Adaptability over guarantees; Collaboration over control; Continuous improvement over perfection; and Camaraderie over corporate culture.

Our culture sets us apart — it’s a key reason that brings people to Silverstripe and keeps them here. Having fully stocked drinks and food cabinets encourage our Silverstripers to kōrero (talk) over kai (food) and kawhe (coffee) You will get the chance to discover how great our people (and chat) are through our regular lunch and learns, or perhaps a snack and stream may be up your alley? Oh did we mention Innovation week? Well, that’s an up and comer you do not want to miss out on.


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