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National Manager Aftersales

4 months ago


Auckland City, New Zealand Nissan Australia Full time

**Job no**: 9KPJG

**Purpose of the Role**:
The National Aftersales Manager position is the focal point for all Aftersales activities and NSC Aftersales performance achievement for the New Zealand market. You responsibilities include (but are not limited to):

- Ensuring compliance to budget results and setting required targets and KPI for New Zealand Dealers in regards to Aftersales Operations
- Monitoring of operational requirements whilst engaging relevant stakeholders in strategic planning and analysis of dealer aftersales performance and future business growth opportunities in Nissan New Zealand
- Ensuring Aftersales marketing programs and systems are relevant and engaging for dealers and end user customers whilst being supported by clear analysis and data ensure effective outcomes are reached.
- Regular constant improvement reviews seeking new opportunities for dealers to increase aftersales performance is a primary role responsibility.
- Regular communication with dealer management, inclusive of business owners and dealer principals regarding aftersales business activities and assessment of future requirements is performed in conjunction with the Aftersales Fixed Operations Manager and the Nissan New Zealand Aftersales team
- Regular reviews regarding the performance of each dealership, both independently and with the Aftersales Fixed Operations Manager are completed and noted to the Nissan New Zealand Management team as required

**Key Features**:

- Lead the Aftersales team to achieve the required Aftersales performance targets
- Work autonomously regarding compilation of department targets and KPI, complete dealer parts performance target assessment on a quarterly basis sharing analysis and recommendations for target corrections with the Nissan New Zealand Fixed Operations Manager
- Optimizing Aftersales processes and systems to ensure costs are minimized and dealer requirements are fulfilled within the KPI requirements
- Being the focal point for Nissan New Zealand Aftersales team, monitor dealer service and parts performance including customer satisfaction ratings and conformance to dealer agreement requirements and recommend dealerships for remedial actions as required
- Ability to operate the current suite of Microsoft Office programs, an understanding of Mainframe/AS400 and automotive diagnostic tooling and equipment including computer systems is considered advantageous.
- Inventory, logistics, and warehouse management skill-sets are essential as the role plays a key part in making sure the right product is available at the right time.
- Be part of a multi-cultural team and encouraging diversity in its members
- Engaging work environment where team players are acknowledged, valued and rewarded
- Enjoy a diverse role that requires personal interactions with internal, external suppliers and providers, all Nissan business units locally and overseas, New Zealand Nissan business owners and dealership management

**Primary Accountabilities**:

- Plan and execute new systems, processes and policies in order to meet & exceed customer satisfaction and Aftersales budgets requirements
- Support achievement of NNZ Aftersales targets by ensuring processes and systems are in place and fully operational with a focus on Nissan Brand requirements (in multi franchise sites).
- Ensure the NNZ Aftersales team are equipped to deliver the required performance to dealerships and fulfil any obligation communicated to the dealer network.
- Encourage independent thinking and collaborative actions with the Aftersales team in order to seek new opportunities for the dealer network.
- Conduct regular & effective communication with all NNZ Aftersales staff and NNZ MOC members to ensure changes to dealership performance impacting KPI achievement, new opportunities and business performance is notified and acknowledged
- Monitor department costs in conjunction with NNZ Finance Department and seek opportunities to improve service and support levels whilst seeking cost benefits to NNZ.
- Conduct continuous improvement activities on a regular basis and relay opportunities to the NNZ MOC members
- Ensure compliance to all reporting requirements to NNZ Finance Department and external Nissan companies

**Key Relationships**:

- NNZ Finance TeaM/Facilities management and Sales team members
- NNZ MOC members
- NNZ Aftersales department team members
- NNZ Warehouse Staff (inclusive of contract staff)
- Authorized Nissan Dealers staff (Service and Parts department staff and management)
- Nissan Australia Aftersales departments & relevant Nissan Regional structures
- Parts and accessory suppliers (Recharge suppliers)
- Aftersales portal providers (Infomedia / Nidasu)
- Government and automotive industry agencies
- Contract labour hire organisations

**About you**:

- Strong interpersonal and communication skills specifically in the area of change management.
- A well rounded Inventory, Logistics and Warehousing skill-set with an ability