Guest Services Attendant

3 months ago

Aoraki Mount Cook, New Zealand Trojan Holdings Ltd Full time

Our Guest Services team looks after the front office and retail experience for our guests, but regardless of where you work for the day, you'll be the face of our guest experience providing a wide range of support and assistance to ensure that our guests enjoy everything we have to offer. At the heart of our service, your ability to build rapport with our guests and share your knowledge and passion for the local surrounding area is the key to success.

**What you will be doing**
- Hotel reception guest service duties.
- Upselling all services & activities available in the surrounding area, in order to maximise occupancy and revenue.
- Keeping the presentation of our guest services areas at a high level
- Handling guest inquiries, taking accurate bookings and ensuring accurate transactions and data entry
- Keeping the public areas around the reception area clean and tidy
- Maintaining a consistently high standard of accuracy when inputting information into the database
- Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy
- Provide transport and luggage assistance to guests as required, or as directed by the Department manager or Front office manager
- Handling requests and complaints, deferring to the manager/ Supervisor when necessary
- Assist with covering the of a night porter duties on a rostered basis
- Jumping feet first into the day and helping out wherever is needed

**What you will bring to the role**
- Previous experience in a customer facing position is preferred, ideally within the hospitality industry
- Front desk and guest service experience is beneficial
- Flexibility to work rotating shifts, including weekends and public holidays
- Excellent attention to detail
- Effective communication skills, both written and verbal
- Confident, motivated, enthusiastic, and determined
- Takes pride in work and has exceptional attention to detail
- Ability to prioritize, work to deadlines and remain composed under pressure
- Work to a high standard, accurate and organized
- Approachable and flexible & a team player

**The benefits**
- Accommodation including Wi-Fi and power
- Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
- Discounted hotel accommodation for Friends and Family
- Employee Assistance Program
- Live in Aoraki/Mt Cook National Park, with stunning surroundings and unparalleled views - a short and remarkable commute to work
- Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience

**Further Information**
- This is full time position, minimum 30 hours per week

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