Trekking Guide/guest Service Attendant

3 months ago

Aoraki Mount Cook, New Zealand Trojan Holdings Ltd Full time

**Trekking Guide/Guest Service Attendant - Japanese Speaking**

Our Activities team looks after the retail experience for guests, along with offering activities to both internal and external guests of the hotel. Activities include Glacier Explorers, Star Gazing, and Trekking in the national park.

This is a dual role where you will spend 50% of your time guiding walks providing informative commentary along the way and spending 50% of your time assisting guests in the retail store. At the heart of our service, your ability to build rapport with our guests and share your knowledge and passion for the local surrounding area is the key to success.

**What you will be doing**

**Trekking Guide**
- Checking in guests and ensuring trips depart on time
- Presenting to groups and providing safety briefings
- Providing informative commentary with your own personal style and flair
- Guiding walks along tracks within the National Park
- Ensuring a high level of Health and Safety is maintained

**Guest Services**
- Upselling all services, activities, and retail products available in the surrounding area, in order to maximize occupancy and revenue
- Handling guest inquiries, providing accurate information on products and services ensuring accurate transactions and data entry
- Keeping the public areas around the reception area clean and tidy
- Ensuring that all security procedures are followed in relation to cash, keys, guest security, and privacy
- Greet and interact with all customers and provide assistance as required
- Maintain the visual standards of the store and represent the image of the hotel
- Assist with the processing of stock deliveries and shop floor replenishment
- Handling requests and complaints, deferring to the Manager/Supervisor when necessary
- Jumping feet first into the day and helping out wherever is needed

**What you will bring to the role**
- While previous guiding or trekking experience is preferred, we provide training to ensure you're kept up to speed with our products, our services, our standards, and our expectations.
- We cater to large groups of international guests and with this in mind you'll need to speak English and be fluent in Japanese
- Excellent at communicating with a diverse range of guests
- Flexibility to work rotating shifts, including weekends and public holidays
- Confident, motivated, enthusiastic, and determined
- Takes pride in work and has exceptional attention to detail
- Ability to prioritise, work to deadlines and remain composed under pressure
- Work to a high standard, accurate and organised

**The benefits**
- Accommodation onsite, including Wi-Fi and power
- Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
- Discounted hotel accommodation for Friends and Family
- Live in Aoraki/Mt Cook National Park with stunning surroundings and unparalleled views - a short and remarkable commute to work
- Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience

**Further Information**

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