The Hermitage

At The Hermitage Hotel, our guests choose to stay with us because of the unique location, amazing views, and the excellent service throughout their stay. Out team chooses to work with us because of the unique lifestyle in a remote location, amazing views on your doorstep, and being part of an excellent team, a community, and a family.

At Aoraki / Mount Cook Alpine Village Ltd, we offer more than just a place to stay - we offer a lifestyle and an experience. We welcome both local and international guests and applicants to experience the adventure and enjoyment of this unique environment in an iconic New Zealand location.

**Housekeeping Supervisor**
The Housekeeping Supervisor works closely with the Housekeeping Manager to oversee the daily operations of the Housekeeping Department including staff accommodation. In this role you will need to support the team to maintain a consistent standard of cleanliness across our hotel accommodation, Mt Cook Lodge, Motels, and staff accommodations around the village. Experience in housekeeping environment is required along with the driving license.

We provide training to ensure you are kept up to speed with our products, services, standards, and expectations. You should be flexible and adaptable and have a positive and willing attitude.

At the heart of our service is your excellent attention to detail and an uncompromising commitment to excellence. With highly developed communications and people management skills you will build rapport with our staff to deliver exceptional service levels and to keep the team happy and motivated.

In this role, you will be responsible for:

- Assist the Housekeeping Manager in daily allocation of Room Attendants, Public Area Attendants and Laundry Attendants, taking a hands-on role in assisting with the daily workload as necessary.
- Conducting thorough and detailed inspections of all vacant clean guest accommodation rooms prior to the arrival of incoming guests, ensuring all product specifications and standards have been met.
- Resetting staff accommodation rooms, ensuring rooms are fit for use.
- Ensure effective communication with Front Office in relation to room changes, arrivals & departures, mini bar, laundry, and room item charges.
- Ensure effective communication with HR team in relation to staff arrivals and departures, as well as any other staff accommodations.
- Resolving guest complaints to the guest’s satisfaction within your level of authority

**What do we need from you?**
- Possess the Four C’s - committed, courageous, capable, and confident
- In love with the outdoors and adaptable to remote living
- A can-do attitude and a willingness to learn
- Friendly, outgoing, and professional, with excellent communication skills
- Flexible and adaptable, and able to change with the ever-evolving market
- A strong desire to strive for excellence

**Why us?**
Some of the perks of joining our team at a historic hotel in an incredible part of New Zealand:

- Stunning surroundings and unparalleled views - a short and remarkable commute to work
- Affordable staff accommodation, fully set up and nestled in the local community
- Great opportunity to save money supported by staff and local discounts
- Free access to all activities offered by the Hermitage Hotel

**Does this sound like the place for you?**
Our teams live and work together so it's important that you have a positive attitude and enthusiasm for the hospitality industry. While previous experience in a cleaning or housekeeping environment is an advantage, we provide all training to ensure that you are up to speed with our products, our services, our standards, and our expectations. With an eye for detail, you should be flexible with a can-do approach and looking to learn throughout your time with us.

**Further Information**
- This is a full time position, minimum 30 hours per week
- Pay range is $28.18 to $31.50.

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