Senior Retail Assistant

3 months ago


Aoraki Mount Cook, New Zealand Trojan Holdings Ltd Full time

Our Alpine Centre Guest Services team looks after the Activities, Museum, Theatre, and Retail experience for our guests. While this position will spend most of their time in the activity and retail centre, there will be a cross functional aspect. At the heart of our service, your ability to build rapport with our guests and share your knowledge and passion for the local surrounding area is the key to success.

**What you will be doing**
- Upselling all services, retail products and activities provided by the hotel and available in the local area, in order to maximise occupancy and revenue
- Handling guest inquiries, providing accurate information on products and services ensuring accurate transactions and data entry
- Running of theatre and dome shows to our daily schedule
- Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy
- Greet and interact with all customers and provide assistance as required, including checking them in for activities such as Glacier Explorers, Guided hikes and Stargazing
- Maintain the visual standards of the Alpine centre and represent the image of the hotel
- Assist with the processing of stock deliveries and shop floor replenishment
- Handling requests and complaints, deferring to the Manager/Supervisor when necessary
- Jumping feet first into the day and helping out wherever is needed
- Working with the Retail Manager
- Building effective and professional supplier relationships and maintaining impeccable, honest business ethics in determining hotel suppliers
- Supporting the Retail Manager in the purchasing of the right goods and materials at the right price, at the required quality and in the right volume to ensure a cost-effective purchasing model within the hotel

**What you will bring to the role**
- Previous experience in a customer facing position is required, ideally within the retail or hospitality industry
- You will be a retail superstar, with the ability to build rapport with the guests and determine future needs
- Front desk and guest service experience is beneficial
- Flexibility to work rotating shifts, including weekends and public holidays
- Excellent attention to detail
- Effective communication skills, both written and verbal
- Ability to prioritise, work to deadlines and remain composed under pressure
- Work to a high standard, accurate and organised, flexible & as a team

**The benefits**
- Accommodation on site, including Wi-Fi and power
- Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
- Discounted hotel accommodation for Friends and Family
- Stunning surroundings and unparalleled views - a short and remarkable commute to work
- Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience

**Further Information**
- Experience in Sales/ or Retail is a requirement
- Applicants should be legally entitled to work in New Zealand

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