The Hermitage

At The Hermitage Hotel, our guests choose to stay with us because of the unique location, amazing views, and the excellent service throughout their stay. Out team chooses to work with us because of the unique lifestyle in a remote location, amazing views on your doorstep, and being part of an excellent team, a community, and a family.

At Aoraki / Mount Cook Alpine Village Ltd, we offer more than just a place to stay - we offer a lifestyle and an experience. We welcome both local and international guests and applicants to experience the adventure and enjoyment of this unique environment in an iconic New Zealand location.

**Housekeeping Supervisor**

The Housekeeping Supervisor works closely with the Housekeeping Manager to oversee the daily operations of the Housekeeping Department. In this role you will need to support the team to maintain a consistent standard of cleanliness across our Hotel accommodation, Mt Cook Lodge, Motels, and Chalets. Experience in all aspects of housekeeping operations is required, previous supervisory experience is preferred. Driving license is preferred.

We provide training to ensure you are kept up to speed with our products, services, standards, and expectations. You should be flexible and adaptable and have a positive and willing attitude.

At the heart of our service is your excellent attention to detail and an uncompromising commitment to excellence. With highly developed communications and people management skills you will build rapport with our staff to deliver exceptional service levels and to keep the team happy and motivated.

In this role, you will be responsible for:

- Assist the Housekeeping Manager in daily allocation of room attendants and public area attendants, taking a hands-on role in assisting with the daily workload including cleaning rooms if necessary.
- Conducting thorough and detailed inspections of all vacant clean guest accommodation rooms prior to the arrival of incoming guests, ensuring all product specifications and standards have been met and providing feedback to room attendants
- Ensure effective communication with Front Office in relation to room changes, arrivals & departures.
- Support and deliver hands on training of all housekeeping staff, using training programs, operational checklists, and standard operating procedures
- Follow the hotel's cleaning procedures and use the correct cleaning materials when servicing and cleaning guest rooms
- Demonstrate an understanding of both Health & Safety and emergency procedures and assist if required in a hotel evacuation
- Resolving guest complaints to the guest's satisfaction within your level of authority

**What do we need from you?**
- Possess the Four C’s - committed, courageous, capable, and confident
- In love with the outdoors and adaptable to remote living
- A can-do attitude and a willingness to learn
- Friendly, outgoing, and professional, with excellent communication skills
- Flexible and adaptable, and able to change with the ever-evolving market
- A strong desire to strive for excellence

**Why us?**

Some of the perks of joining our team at a historic hotel in an incredible part of New Zealand:

- Stunning surroundings and unparalleled views - a short and remarkable commute to work
- Unique opportunity to live and work in a UNESCO World Heritage Site
- Affordable staff accommodation, fully set up and nestled in the local community
- Great opportunity to save money supported by staff and local discounts
- Free access to all activities offered by the Hermitage Hotel
- Incentive and staff recognition programs
- Frequent staff events and opportunities to connect with your team and community
- Opportunities to grow, develop and upskill through management courses and personal development programs

**Does this sound like the place for you?**

Our teams live and work together so it's important that you have a positive attitude and enthusiasm for the hospitality industry. While previous experience in a cleaning or housekeeping environment is an advantage, we provide all training to ensure that you are up to speed with our products, our services, our standards, and our expectations. With an eye for detail, you should be flexible with a can-do approach and looking to learn throughout your time with us.

**Further Information**
- This is a full time position, minimum 30 hours per week

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