Retail Guest Services Attendant

5 months ago

Aoraki Mount Cook, New Zealand Trojan Holdings Ltd Full time

**WORK, LIVE & PLAY IN AORAKI/MOUNT COOK NATIONAL PARK**

We're looking for motivated Guest Service Attendants who are passionate about providing a fantastic, informative retail experience, and who can share the excitement of having Aoraki/Mt Cook as the ultimate adventure playground

Our Retail Guest Services team looks after the retail and activities centre at the Hermitage which is frequented by our guests and day visitors to the area. While our Guest Service Attendants spend most of their time in the retail and activities centre, there will be a cross functional aspect with the wider Guest Services and Guide teams.

Our guests choose to stay with us at the Hermitage because of the unique location, amazing views, and the excellent service provided throughout their stay. Our team chooses to work with us because of the unique lifestyle in a remote location, amazing views on your doorstep, and being part of an excellent team and remote community.

**What you will be doing**:

- Upselling all services, activities and retail products available in the surrounding area, in order to maximise occupancy and revenue.
- Handling guest inquiries, providing accurate information on products and services ensuring accurate transactions and data entry.
- Keeping the public areas around the reception area clean and tidy.
- Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy.
- Greet and interact with all customers and provide assistance as required, including checking them in for activities such as Glacier Explorers, Trekking and Stargazing.
- Maintain the visual standards of the store and represent the image of the hotel.
- Assist with the processing of stock deliveries and shop floor replenishment.
- Handling requests and complaints, deferring to the Manager/Supervisor when necessary.
- Jumping feet first into the day and helping out wherever is needed.
- Working with the Manager/Supervisor in liaising with other departments and suppliers to forecast, meet and to supply stores to the relevant quantity and quality.
- Building effective and professional supplier relationships and maintaining impeccable, honest business ethics in determining hotel suppliers.
- Supporting the Manager/Supervisor in the purchasing of the right goods and materials at the right price, at the required quality and in the right volume to ensure a cost-effective purchasing model within the hotel (to minimise wastage).

**What you will bring to the role**:

- You will be a retail superstar, with the ability to build rapport with the guests and determine future needs.
- Previous experience in a customer facing position is required, ideally within the retail or hospitality industry.
- Front desk and guest service experience is beneficial.
- Flexibility to work rotating shifts, including evenings, weekends and public holidays.
- Excellent attention to detail.
- Effective communication skills, both written and verbal.
- Ability to prioritise, work to deadlines and remain composed under pressure.
- Work to a high standard, accurate and organised, flexible and as a team.

**The benefits**:

- Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job.
- Discounted hotel accommodation for friends and family.
- Stunning surroundings and unparalleled views - a short and remarkable commute to work.
- Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience.

**Further Information**:

- All positions at the Hermitage (Aoraki/Mount Cook Alpine Village Limited) have subsidised accommodation as part of our unique lifestyle package, with weekly board rates including Wi-Fi and power. Due to the idyllic, isolated location of Aoraki/Mt Cook National Park, you will need to be comfortable working and living in a remote location. Please note, this role requires you to live onsite in Aoraki/Mt Cook Village.
- Applicants should be legally entitled to work in New Zealand

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