The Hermitage Hotel

2 months ago

Aoraki Mount Cook, New Zealand Trojan Holdings Ltd Full time

At the Hermitage Hotel, our guests choose to stay with us because of the unique location, amazing views, and the excellent service throughout their stay.

At Aoraki / Mount Cook Alpine Village Ltd, we offer more than just a place to stay - we offer a lifestyle and an experience. Our team chooses to work with us because of the unique lifestyle in a remote location, adventure on your doorstep, and being part of an excellent team, a community, and a family.

As the F&B Outlet Manager you will be responsible for managing and overseeing the day-to-day operations of any Food & Beverage outlets at the Hermitage Hotel.

**What will my day look like?**
- Ensuring all facilities and equipment are operated and maintained to a level that meets company and statutory standards and that the future of the company’s capital investment in protected
- Effectively leading any F&B Outlet assigned by the Food and Beverage Manager
- Delegating to the floor team on daily duties and extra tasks along with directly supervising the team so that all tasks are completed correctly
- Engaging with customers to assess their satisfaction with meals and service and document this on the daily managers’ report
- Planning and constructing all schedules that directly relate to your specific outlet in deputy (Schedule management program). Within a timeline set by the F&B Manager
- To recruit, induct and develop all team members in accordance with company guidelines
- Delivering a high standard of customer service to all internal and external guests and encourages the team to do the same
- Completing daily sales and management reports in line with company policy
- Working closely with senior chefs to ensure cohesion of service
- Making guest reservations, greet guests, and assist with taking orders as required
- Maintaining stock of food and beverage items to ensure continuity of service
- Jumping feet first into the day and helping out wherever is needed
- Ready to work long hours when required and may also do shift work

**What do we need from you?**
- While experience in a supervisor role at the least within a Food and Beverage environment is required, we provide training to ensure you're kept up to speed with our products, services, standards, and expectations
- Qualifications in Hospitality preferred
- Possess the Four C’s - committed, courageous, capable, and confident
- In love with the outdoors and adapted to remote living
- A can-do attitude and a willingness to learn
- Friendly, outgoing, and professional, with excellent communication skills
- Flexible and adaptable, and able to change with the ever evolving market
- A strong desire to strive for excellence
- Ability to work with grace under pressure and stress

**The benefits**
- Accommodation, including Wi-Fi and power
- Minimum of 30 hour per week, pay range is from $28.18 to $30.00
- Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
- Live and work in Aoraki/Mt Cook National Park
- Discounted hotel accommodation for Friends and Family
- Stunning surroundings and unparalleled views - a short and remarkable commute to work
- Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience

**Further Information**

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