Workplace Operations Coordinator

3 weeks ago

Wellington City, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

You will be part of the Workplace Experience team who strive to create great work environments that enable and inspire the amazing people at Xero to deliver a beautiful experience for our customers.

As a Workplace Operations Coordinator in Wellington, you’ll be making sure the Wellington office is presented and operating in the beautiful and functional way that Xero has become known for. You will deliver consistently high levels of customer service in your interactions with Xeros and visitors while delivering the services required by the business to work effectively. Whilst primarily focused on the Wellington office, you will support and assist Xeros at all of our APAC offices.

Your mission will be to “....provide an exceptional workplace experience within beautiful work environments that inspire and enable staff to create beautiful outcomes.”

**Some of things you'll do**:

- Ensure a high functioning and well maintained office and workplace services for Xeros and all visitors to Xero.
- You will also assist the Director Workplace Experience and the Workplace Experience leadership team to deliver this mission by providing information, process, structure, project and admin support to aid in the efficient delivery of the services we provide.
- The scope of projects will be varied, including bricks and mortar building works as well as process improvements relating to managing the Workplace Experience teams’ workflows, stakeholder engagement, communication and the coordination of health, safety, environment and security management systems.
- Maintaining appropriate and effective building services and implement a common approach to providing these services while achieving a quality work environment in a cost effective manner.

**What you'll bring with you**:

- working in a similar role including the running of workplace/facilities services within an office environment.
- Stakeholder management - effectively influencing stakeholders.
- Workflow and project coordination to ensure high standards are maintained.
- Coordinating office reconfigurations, minor alterations, building works and health & safety within an office environment.
- Contract management to ensure service level agreements are maintained
- Ability to quickly learn new systems and processes.
- Proactive, self starter with the ability to work effectively unsupervised.
- Ability to build and maintain strong relationships.
- Exceptional customer service skills with confidence in dealing with difficult customers in an effective, friendly and professional manner.
- Excellent organisational and planning skills with the ability to effectively prioritise workload to ensure that multiple activities are completed in an efficient manner to a high standard.
- Excellent written and verbal communications skills with an ability to effectively communicate with all levels of the business.
- Ability to identify opportunities for improvement and develop and implement appropriate change.
- Proven ability in the building and maintaining of strong and beneficial working relationships with internal customers, colleagues and service providers.

**Success looks like**:

- Provide and maintain a beautiful working environment.
- Implementation and management of systems that facilitate the efficient operation to Xero’s offices.
- Timely provision of reporting and analysis to allow for informed decision making to support improvements in service levels to the business and/or reduce or mitigate cost to the business.
- Ensure the offices are compliant with local health and safety legislation and company requirements.
- Projects are completed on time and on budget.
- Positive relationships maintained with the local staff, with the Workplace Experience team at other locations, and the management teams.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

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