Reservations Manager

4 weeks ago

Wellington City, New Zealand InterContinental Full time

An opportunity to grow and develop your career with a global hotel company - IHG
- Free duty meals, laundered uniform and paid birthday off
- Flexible work hours, access to hotel discounts worldwide

**About Us**

Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally located and experienced global five-star hotel in New Zealand’s capital city. InterContinental Wellington is host to beautiful luxurious rooms and culinary excellence.

InterContinental Wellington is looking for a **Reservations Manager** to join our team and work closely with the both the Front Office & Commercial team.

**Your day to day**

The Reservations Manager is responsible for the team that looks after all FIT reservations and group enquiries and support the department in achieving targets. Key responsibilities include:

- Support the revenue and sales teams in hotel inventory management
- Provide current information on the internal reservation situation and the external operating climate
- Build strong relationships with our regular groups clients
- Conduct yield management and actively contribute towards revenue generation through effective management of the reservations department
- Support the reservations team to provide a seamless reservations experience to our guests
- Coach and mentor our reservations team members to support their ongoing development

**What we need from you**
- Requirement of at least 3 years' experience in reservations, hotel front office operations.
- Strong administration skills
- Work well as part of a team and an ability to lead the team
- Previous experience working in a hotel environment
- Experience using a property management system such as Opera
- A relevant qualification at level 4 or above.
- Confidence in your communication skills and the ability to interact with customers and colleagues

**What we offer**

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

- paid birthday leave
- full training provided
- daily laundered uniform
- additional parental leave benefits
- flexible work options
- proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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