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Reservations Supervisor

1 month ago

Auckland City, New Zealand PULLMAN Full time

Company Description

Join the excitement of Auckland's newest 5-star pre-opening team for Accor's** Pullman Auckland Airport**. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa.

Our stunning new Airport Hotel, is right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled Airport Hotel experience that is authentically New Zealand, and luxurious.

From the informal lobby hub, to the roof level bar and dining experience with sweeping views from the Manukau Harbour to Auckland City, the space entices an opportunity to linger and soak in the sunset.

**Job Description**:
This position is responsible for ensuring the smooth running of the day to day operations of the Reservations Department, including the management of all group accommodation bookings.
- Process and input reservations following hotel reservations policy.
- Maintain a positive selling approach to maximize yield in both occupancy and rates.
- Consistently deliver a product and service to meet the quality, standards and expectations of customers.
- Active management of group blocks and wash. Ensure this is managed effectively and communicated to other departments.

**Qualifications**:

- Previous experience in a Reservations / Sales role.
- Exceptional organizational and time management skills and able to work independently.
- Strong user knowledge of Microsoft Office Suite. Experience with Opera Reservations System preferred.

Additional Information
- Be apart of an exciting pre-opening Hotel team
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn
- Work Your Way - Flexibility to ensure a work life balance
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's refer-a-friend bonus
- Meals on shift & parking onsite
- Accor's Parental Leave Scheme
- Access to our Employee Assistance Program
- Our commitment to Diversity & Inclusion:_
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._