Assistant Reservations Manager

3 days ago

Auckland City, New Zealand Hilton Full time

A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.

**What will I be doing?**
As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Assist in the day-to-day operations of the Reservations Department
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
- Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
- Assist in the recruiting, managing, training and developing of the Reservation team

**What are we looking for?**
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Knowledge of the hotel property management systems
- Previous experience in the Reservations/Sales function within the hotel/leisure sector
- Relevant degree or other qualification in a business discipline

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Assistant Reservations Manager

    3 days ago

    Auckland City, New Zealand Hilton Full time

    Assistant Reservations Manager A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. **What will I be doing?** As Reservations Supervisor, you oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest...

  • Assistant Reservation Manager

    3 weeks ago

    Auckland City, New Zealand Hilton Full time

    Assistant Reservation Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Assistant Reservations Manager

    2 weeks ago

    Auckland, Auckland, New Zealand Hilton Hotels & Resorts Full time

    Our nautically-inspired hotel sits on the end of Princes Wharf, home to a wide variety of fine shops, restaurants, and bars. Hilton Auckland offers the most spectacular harbour views and features 187 stylish guest rooms, renowned One Hat restaurant FISH, iconic Bellini Bar and seven conference spaces.We are looking for a fulltime Assistant Reservations...

  • Reservations Manager

    2 weeks ago

    Auckland, Auckland, New Zealand InterContinental Hotels Group Full time

    Reservations Manager (pre-opening) | Hotel Indigo AucklandHotel: Auckland (AKLAL), Albert Street, 1010At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.With over 125 properties...

  • Reservations Manager

    3 months ago

    Auckland City, New Zealand Employment Hero Full time

    As the Reservations Manager, each shift you will drive the overall engagement and product quality of the operation to maximise performance, profitability and return on investment by creating a positive and productive work environment.

  • Reservations Manager

    4 weeks ago

    Wellington City, New Zealand InterContinental Full time

    An opportunity to grow and develop your career with a global hotel company - IHG - Free duty meals, laundered uniform and paid birthday off - Flexible work hours, access to hotel discounts worldwide **About Us** Adjacent to Wellington’s waterfront, InterContinental Wellington is the most centrally located and experienced global five-star hotel in New...

  • Reservations Supervisor

    3 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's** Pullman Auckland Airport**. Pullman will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in Aotearoa. Our stunning...

  • Reservations Supervisor

    3 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    Company Description Join the excitement of Auckland's newest 5-star pre-opening team for Accor's **Te Arikinui Pullman Auckland Airport**. Te Arikinui will deliver a memorable New Zealand experience inspired by the spirit of discovery, past, present and future. Guests will encounter environments that reflect our unique culture and landscape here in...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand Marriott International, Inc Full time

    **Job Number** 23207288 **Job Category** Reservations **Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We Are Here to Stay - Marriott International** Join the #1 leader in hospitality...

  • Reservations Supervisor

    4 weeks ago

    Auckland City, New Zealand Millennium Hotels and Resorts Full time

    Auckland City, New Zealand Reference: 6433622 **Organised. Precise. Energetic? **If you are ready for the next step in your hospitality career, this could be your moment. Let's get Social! Be part of the fabulous M Social Hotel. **M Social** has undeniably, the best location in Auckland CBD. The hotel has been designed to maximize social synergies for...

  • Reservations Agent

    1 week ago

    Wellington City, New Zealand AccorHotel Full time

    **Company Description** Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! We're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a good...

  • Groups Coordinator

    3 weeks ago

    Auckland City, New Zealand Marriott International, Inc Full time

    **Job Number** 23208821 **Job Category** Reservations **Location** JW Marriott Hotel Auckland, 22-26 Albert Street, Auckland, 0, New Zealand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....

  • Events and Reservations Manager

    3 weeks ago

    Auckland City, New Zealand Canon Full time

    As a market leader in Corporate Hospitality and Managed Services for over 20 years, Canon Business Services ANZ helps organisations optimise, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their needs, overcoming...

  • Arawa Park Hotel

    2 weeks ago

    Auckland City, New Zealand Arawa Park Hotel Full time

    Reservations | Listed 12 July Arawa Park Hotel - Reservations Manager Location - AucklandWork type - Full timeBrand - Arawa Park Hotel- About the business- Arawa Park Hotel is part of EVT, Australia’s premier entertainment, hospitality and leisure company. We are a proud Australian company with over 100 years of operation within the Entertainment and...

  • Reservations Agent

    3 weeks ago

    Wellington City, New Zealand Accor Wellington Full time

    **Reservations Agent** This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible...

  • Group Reservations Coordinator

    3 weeks ago

    Auckland City, New Zealand Employment Hero Full time

    We are searching for a Reservations Coordinator to join Naumi Hotels in our Central Reservations hub, based at Naumi Auckland Airport. Reporting to the Group Reservations and Distribution Manager, the role is vital in supporting the daily operational functions of Central Reservations and being responsible for handling and processing group block enquiries...

  • Reservations Manager

    4 weeks ago

    Auckland City, New Zealand Hotel Indigo Full time

    **About us** At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries....

  • Reservations Agent

    3 weeks ago

    Auckland City, New Zealand AccorHotel Full time

    Company Description We are Novotel Auckland Airport, a stunning 263-hotel room located on the doorstep of the Auckland International Airport Terminal. Our buzzing restaurant, Bistro Thirteen 50, welcomes guests every day from all corners of the globe - that's right, day in and day out we are our guests' first and last impression of New Zealand. **Job...

  • Reservations Agent

    4 weeks ago

    Auckland City, New Zealand SOFITEL Full time

    Company Description Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at **Sofitel Auckland Viaduct Harbour.** Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre. The unmistakable influence of fashion has imbued Sofitel with a couture approach to...

  • Groups Reservations Agent

    3 weeks ago

    Wellington City, New Zealand Accor Wellington Full time

    This is an exciting opportunity within the Accor hotels in Wellington, the role will see the individual working over multiple properties, brands and star ratings, Monday - Friday including some Saturday shifts. Reporting to the Reservations Manager and based at Ibis Wellington but working for the four Wellington hotels, Responsible for maximising room and...