Manager Client Service Delivery

2 months ago

Wellington City, New Zealand New Zealand Government Full time

About us The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities. As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Permanent full time opportunity - Based in Kapiti
- Lead and influence a Client Service Delivery team
- Key strategic and people leadership at a senior level

We are seeking a Manager Client Service Delivery who can lead a Client Service Delivery team in the Wellington Region. This role is reporting to the Regional Director.
You will be responsible for leadership and operational management through the development and maintenance of a high-performance people centric team that delivers high quality services to clients. Meeting current and future expectations and demand for services, contributing to MSD values, strategic priorities, and outcomes is essential to your ongoing success in this role.
You will possess expert knowledge of how insights and learnings can better enable our client-facing people to give our clients the help and support that they need, when they need it.
As part of our leadership team, you will bring a fresh perspective and innovative ideas to help deliver on the Ministry's strategic objectives and drive continuous improvement. You initiative and personal resolve to deliver results will be a noticeable contribution in meeting our collective goals.

**Key requirements for the role include**:

- Proven leadership at a senior level and the ability to influence others.
- The ability to work with ambiguity and to move quickly in a dynamic environment.
- Experienced in leadership and development of a high performing team.
- Strategically influencing and managing relationships with key internal and external stakeholders for the betterment of communities and whanau.
- Building key relationships and networks while influencing partnering agreements with key agencies and providers in collaboration with the sector.
- Proven ability to manage risk and change.
- Ability to relate both verbally and written across all levels of an organization.

Position Description

How to apply

**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.

**Closing date**: Friday 27th January 2023

Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.

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