Manager Client Service Delivery
4 weeks ago
About us
The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Manager Client Service Delivery - Auckland North West Region
- Permanent, Full Time Role
- Location: Orewa Community Link - Auckland North West Region
We have an opportunity for an experienced leader to join our team. The role of the Manager Client Service Delivery supports a diverse team to deliver exceptional service that contributes to helping New Zealanders to be safe, strong and independent.
Here at the Ministry of Social Development, our aim is to become a trusted and proactive organisation, connecting clients to all the support and services that are right for them, to improve the social and economic wellbeing of New Zealanders.
To ensure we achieve an aspirational future for all New Zealanders, we are guided by our strategic direction: “Te Pae Tawhiti - Our Future.” This strategy signals three organizational shifts that are needed to achieve better outcomes for all New Zealanders:
Mana manaaki - A positive experience every time
Kotahitanga - Partnering for greater impact
Kia takatu tatou - Champion long term social and economic development.
Te Pae Tata - our Māori Strategy and action plan - embraces these shifts and articulates how we will work with Māori to achieve better outcomes for Māori.
If this sounds like something that inspires you, we'd love to hear from you
About You
Service excellence will resonate strongly with you. You will play a key leadership role in an integrated services response, fostering an environment where social service agencies work together to achieve positive change in the lives of people, their families/whānau and their communities by consistently delivering ‘client centred' services.
Known as an innovative and inspirational leader, you are constantly leading from the front, always present in our busy service delivery environment. You will have experience leading through change, delivering effective and responsive client service and implementing key priorities.
You will be someone who can motivate, coach, encourage and inspire your team to succeed and deliver exceptional service. This includes frequently reviewing systems and creating a culture of continuous improvement.
The successful applicant will need to demonstrate an ability to place a Te Ao Māori lens across their leadership to assist the organisation in achieving the commitments outlined in this strategy.
Your ability to establish credibility and manage relationships across diverse internal and external audiences will also be evident. You will also be part of the Regional Leadership team that works together to deliver a robust, integrated service.
Position Description
**Salary range**: $117,349.00 - $146,034.00
Application along this salary scale is dependent on relevant leadership experience and evidenced skills.
How to apply
**Note**: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
**Closing date**: Monday 18th September 2023
Joining us
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
MSD has a COVID-19 vaccination policy that encourages, but does not require, employees to be fully vaccinated for COVID-19 and its variants, unless the role is identified as requiring vaccination at the time.
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