Service Delivery Manager
2 weeks ago
We have an exciting opportunity for a skilled and experienced Senior Service Delivery Manager to join our clients dynamic team on a 6-month hourly contract.
As a Senior Service Delivery Manager, you will be a driving force behind our IT operations, ensuring efficiency, reliability, and continuous improvementYour role will encompass:
- Overseeing daytoday IT service delivery, monitoring performance, and proactively identifying areas for enhancement.
- Collaborating with vendors to maintain strong relationships, meeting service level agreements, and resolving any escalations.
- Implementing ITIL best practices to streamline processes and deliver topnotch services to our clients.
- Articulating complex technical concepts in a clear and concise manner, both to internal teams and external stakeholders.
- Demonstrating thought leadership, providing insights and recommendations to elevate our IT operations to new heights.
- Navigating IT government compliance requirements and ensuring our organization meets and exceeds these standards.
- Utilizing your technical expertise to make informed decisions and guide our team through challenging scenarios.
- Proven track record in vendor management, building strong partnerships, and ensuring seamless service delivery.
- Expertise in ITIL (Information Technology Infrastructure Library) practices, providing a solid framework for optimized service management.
- Excellent communication skills, both written and verbal, enabling you to interact effectively with stakeholders at all levels.
- Deep understanding of IT government compliance, ensuring our operations meet regulatory standards and industry best practices.
- Commercial acumen, empowering you to make strategic decisions that align with business objectives.
- Ability to thrive in a rapidly changing environment, sustaining high performance and adaptability throughout.
APPLY NOW or for further information, please contact Anneke Kuypers on
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