Help Desk Specialist

4 days ago


Christchurch, Canterbury, New Zealand R J Hill Laboratories Limited Full time

About Us
Hill Laboratories is a leading analytical testing laboratory in New Zealand, renowned for its cutting-edge technology and commitment to delivering accurate results. We utilise the latest technologies to provide reliable outcomes and are passionate about using technology to solve complex problems.

Job Description
We are seeking an enthusiastic IT Support Engineer to join our support desk team based in Christchurch. As the first point of contact for IT, you will deal with internal Hill Labs staff, providing exceptional customer service skills. Your responsibilities will include working with stakeholders to resolve customer issues, ensuring service meets the highest standard.

Required Skills and Qualifications
To succeed in this role, you will need:

  • A minimum of 1 year's service desk experience
  • Solid ticket management experience using service desk ticketing software (Jira, Zen Desk etc)
  • Hands-on experience in delivering technical support for hardware devices such as PCs, laptops, and printers including computer imaging and deployment
  • Understanding of Networking principles & equipment
  • Experience in supporting Microsoft product offerings such as Office 365, Windows 10 & 11 etc
  • Experience in troubleshooting non-standard software

Benefits
We offer a range of benefits, including job-related learning and development opportunities, subsidised employee schemes, social events, and health initiatives. Our team environment is supportive and inclusive, allowing you to grow professionally and personally.



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