Service Delivery Manager

2 weeks ago

Auckland City, New Zealand Capgemini Full time

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.

**Let’s talk about the role and responsibilities**
In this role, you will be:

- Ensuring client satisfaction with delivery of services is according to our agreements with Capgemini clients
- Manage SLAs and compliance for incidents, service requests, problem tickets and action items
- Create, maintain and develop positive relationships with key stakeholders at clients to ensure effective operational delivery
- Manage effective delivery of services to clients including incidents, problems, action items and service requests (ITSM)
- Produce reporting for client-side Service Delivery Managers detailing important changes, incidents, workload and action items relating to all services.
- Create monthly operational reports presenting statistics relevant to service operations metrics and the level of client service provided as required

**Let's talk about the team**:
Our Cloud Infrastructure Services practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients. We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.

Capgemini has proven experience in building cloud strategies that have enabled our clients to adopt a cloud-first approach to achieving their business objectives. Our Cloud Infrastructure Services enable enterprises to overcome the barriers to cloud adoption and manage the real business risks.

**Let’s talk about your capability and experience**
- 3 - 5 Years Service Delivery Management or Operations experience
- Strong experienced in Incident and Problem Management
- Experienced in providing services to agreed SLA’s and OLA’s
- Extensive knowledge and experience in information technology operations management using ITIL with knowledge of the full IT lifecycle.
- Demonstrable experience in influencing conflict resolution
- Excellence in customer service with the ability to develop partnerships with key stakeholders and business units.
- Ability to multi-task, work under pressure and to tight deadlines
- Excellent interpersonal, presentation, negotiation and liaison skills.

**About Capgemini**

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.

We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row.

**Our Commitment to Diversity & Inclusion**

**Information Security and Compliance**
Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.

LI-TC1

  • Service Delivery Manager

    3 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...

  • Service Delivery Manager

    3 weeks ago

    Auckland City, New Zealand New Zealand Police Full time

    Service Delivery Manager - Workforce Management Based at Piki Ki Te Ao Grade 21 Office of Constable/Police Employee Permanent NAV JR 4779842 E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role The Service Delivery Manager...

  • Service Delivery Manager

    2 weeks ago

    Auckland City, New Zealand SG Consulting Limited Full time

    SG Consulting is an IT consulting firm based in New Zealand, Australia, and India and the business leaders come to us when they want enduring results. We find value across boundaries, develop insights to act on, and energize teams to sustain success. We are looking for a Service Delivery Manager for one of our clients in Auckland, New Zealand. **Short...

  • Service Delivery Manager

    4 weeks ago

    Auckland City, New Zealand Pax8 APAC Full time

    No matter who you are, Pax8 is a place you can call home. We know that we are only as great as our people. And we have great people all over the world. No matter where you live and work, you're a part of the Pax8 team. Culture is important to us, and at Pax8, it's business, and it **IS** personal. We are passionate, creative, and humorously offbeat. We...

  • Service Delivery Manager

    2 months ago

    Auckland City, New Zealand DDS IT Full time

    **Introduction**: Make your mark on this rare opportunity and be part of a family orientated business that respects the value everyone can bring and the flexibility to achieve work-life balance and satisfaction from the work that you do here at DDS IT. - Join a high performing team - Remote first Workplace - Great company culture About DDS IT Our culture...

  • Service Delivery Manager

    3 weeks ago

    Auckland City, New Zealand DDS IT Full time

    **Introduction**: Make your mark on this rare opportunity and be a part of a family orientated business that respects the value everyone can bring and the flexibility to achieve work-life balance and satisfaction from the work that you do here at DDS IT. - Join a high performing team - Remote first Workplace - Great company culture About DDS IT Our culture...

  • Service Delivery Management

    3 weeks ago

    Auckland City, New Zealand The Warehouse Group Full time

    Company Description **Welcome! Kia Ora** Our purpose at The Warehouse Group is ‘Helping Kiwis live better every day.” The Warehouse Group (TWG) is at the most exciting point in our nearly 40 year history as we transform our way of working to meet the demands of a constantly evolving retail industry. We’ve moved to Agile working to meet the...

  • Service Delivery Manager

    4 weeks ago

    Auckland City, New Zealand The Instillery Full time

    We instil capability and belief into businesses to transform and flourish by putting the power of the world’s best and brightest technology in your hands, at your place, at your pace. We are looking for a Service Delivery Manager to come join us and really make a difference. A day in the life of a **Service Delivery Manag**er **will involve - Managing the...

  • Service Delivery Manager

    4 weeks ago

    Auckland City, New Zealand Consult Recruitment Full time

    Our client is on the hunt for a service delivery superstar to support their tech team. They are renowned both here and abroad, and have a pretty great culture where people can really grow their careers in a truly welcoming environment. It probably goes without saying that your relationship management skills are next level, and you're truly passionate about...

  • Service Delivery Manager

    2 months ago

    Auckland City, New Zealand Datacom Full time

    **Position**: Service Delivery Manager **Datacom Location**: Auckland, NZ Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) Our offices are based in Auckland, Wellington, Christchurch...

  • Service Delivery Manager

    4 weeks ago

    Auckland City, New Zealand Potentia Full time

    Attention all Service Desk Manager’s (aka Miracle Worker’s)! - Flexible working (you can be based anywhere in NZ or AU) - Large, well known brand - Huge amounts of variety and different business cases to get your teeth stuck into Do you thrive on solving complex problems while keeping your cool? Love the complexities and challenges that a diverse...

  • Service Delivery Manager

    4 weeks ago

    Auckland City, New Zealand AIA Full time

    At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing. Why work in...

  • Service Delivery Manager

    4 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    Permanent - Auckland or Wellington based Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it has met stringent quality and sustainable business standards. What will you be doing | Ngā whainga This role will lead a team of...

  • Service Delivery Manager

    1 week ago

    Auckland, Auckland, New Zealand Cognizant Full time

    As a Service Delivery Manager, you will ensure that service delivery and SDLC processes are on track for consistently delivering a high level of client service effectively and cost-efficiently. You will also build strong relationships with teams and stakeholders to enable effective dialogue between departments. In this Service Delivery Manager role, you can...

  • Service Delivery Manager

    4 weeks ago

    Auckland City, New Zealand Tourism New Zealand Full time

    19-Jan-2023- TNZ/1692819- Auckland- Category: - Other- Position Type: - Permanent - Full TimePosition Description- Application Close Date: - 01-Feb-2023- **Permanent**: - **Auckland or Wellington based** Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark...

  • Service Delivery Manager

    3 weeks ago

    Wellington City, New Zealand Consult Recruitment Full time

    Seeking a Senior Service Delivery Manager for ‘Greenfields’ Opportunity in Wellington! Are you an experienced Service Delivery Manager based in Wellington? Join a dynamic team and play a key role in shaping and leading the service delivery strategy from scratch! **The Company**: Our client is a market leader in their respective industry. They design...

  • Service Delivery Manager

    1 week ago

    Auckland, New Zealand Cognizant Full time

    As a Service Delivery Manager, you will ensure that service delivery and SDLC processes are on track for consistently delivering a high level of client service effectively and cost-efficiently. You will also build strong relationships with teams and stakeholders to enable effective dialogue between departments. In this Service Delivery Manager role, you...

  • Service Delivery Manager

    2 weeks ago

    Auckland City, New Zealand New Zealand Government Full time

    Permanent - Based Auckland Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it meets world class sustainable tourism business standards. What will you be doing | Ngā whainga This role will lead a remote team of Qualmark...

  • Delivery Driver

    5 days ago

    Manukau City, New Zealand Service Foods Full time

    We are looking for a dedicated and committed Delivery Driver to join our fast-paced and busy Foodservice division at Ihumatao Road, Mangere - near AKL airport. When you join the Service Foods team, it is more than just taking a new job! Being part of Service Foods makes you a part of a dynamic, fast-growing company. You will enjoy working in a diverse and...

  • Service Delivery Manager

    2 weeks ago

    Auckland, Auckland, New Zealand New Zealand Police Full time

    Career Opportunities: Service Delivery Manager Requisition ID 4779842 - Posted - Auckland - Permanent FT Service Delivery Manager- Workforce Management Based at Piki Ki Te Ao Grade 21 Office of Constable/Police Employee Permanent NAV JR Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te...