Service Delivery Management

6 months ago


Auckland City, New Zealand The Warehouse Group Full time

Company Description
**Welcome Kia Ora**

Our purpose at The Warehouse Group is ‘Helping Kiwis live better every day.” The Warehouse Group (TWG) is at the most exciting point in our nearly 40 year history as we transform our way of working to meet the demands of a constantly evolving retail industry.

We’ve moved to Agile working to meet the ever-changing demands of our customers. We’re simplifying the way we work, speeding up decision making, and breaking down the hierarchy so we work better, faster.

Our Technology footprint is extensive and underpins the successful running of our group operation. From our digital presence to our warehouse and order management systems and everything in between, we’re a place Technologists want to be and we’d like you to be a part of that.

**Job Description**:
The role is responsible for managing key internal and external operational relationships and working closely with the TWG Technology teams in delivering on business commitments in an Agile environment. Driving service excellence through continuous iterative improvements is key to sustainable success. Areas of responsibility include commercial and financial tracking, product and service lifecycle management, Service Strategy, Design and Transition, vendor and partner service performance management, service reporting and coaching.

**Qualifications**:
We are looking for an experienced Service Delivery Manage with the following capabiilties:

- A confident communicator and influencer able to engage effectively at all levels of the business
- At least 3 years’ experience in a IT Service Delivery or similar role
- ITIL Foundation v3 or 4 desirable
- Experience with delivery in an IT Operations environment - Experience with vendor management
- Experience working within an Agile framework desirable
- Experience with the following tools desirable - MS Teams, Miro, Jira, Confluence, ServiceNow

Additional Information
**Why choose us**:
The Warehouse Group (TWG) is at the most exciting point in our 40-year history as we transform our way of working in response to an ever-evolving industry.

We offer a dynamic, supportive, and inclusive work environment where you are valued and supported to do your best work.


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