![AIA](https://media.trabajo.org/img/noimg.jpg)
Service Delivery Manager
4 weeks ago
At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.
Why work in AIA Technology?
In the Technology team, we strive to be at the cutting edge of technology. By delivering agile and innovative tech solutions, we use our expertise and technical skills to help support the organisations strategic goals. We also provide a range of invaluable IT support services to our employees and distribution partners.
To support the Ascend 200 strategy, we have embarked on a significant multi-year investment portfolio. Under the Technology, Digital and Analytics (TDA) program of work we are accelerating our digitisation of customer and distribution channels, our adoption of Cloud and our focus on being a data-driven organisation.
Come join us as we transform our capabilities and drive simplification throughout our tech stack.
The opportunity:
The Service Delivery Manager is a pivotal member of the Infrastructure & Technology Operations Team and will contribute to the successful enablement of the AIA NZ enterprise-wide IT strategy, vision, and roadmap.
About the role:
This role is responsible for the Service Management operations, including Incident, Problem and Change Management, Technology reporting and continuous improvement of ITSM functions to provide operational excellence.- Monitoring various Technology functions to ensure optimal service- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary- Taking ownership of high severity incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for the delivery of post-incident reviews and root cause analyses.- Recommending methods of improvement and seeing that actions are implemented on time for service delivery improvements- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between Technology and other departments- Taking ownership to ensure the relevant ITSM systems are updated with accurate information the meets Group requirements - such as CMDB and Application Portfolio Management systems- Providing accurate and- regular reports
- to the management on performance across various Technology functions
Performs other responsibilities and duties periodically assigned by supervisor in order to meet reasonable operational and/or other requirements.
About you:
Technical Skills and Knowledge- Knowledge of emerging technology trends, IT functions, and basic architecture.- Demonstrated planning, prioritisation and organisation skills.- Understanding of project management methodologies.- Strong commercial acumen, together with practical financial skills.- Proven ability to meet critical timeframes and deadlines.- Data analysis and Excel skills.- Demonstrated leadership and people management skills.- Solid understanding of business needs and customer focus beyond technical/technology aspects.- Excellent written and oral communication skills, including an ability to communicate information in terms that the audience can understand.
Role Related Experience- 5+ years’ experience in a similar ITSM role, preferably within the financial services industry
**Qualifications**:
- ITIL certification or demonstrable equivalate within an ITIL organisation- Minimum of a Degree in ICT or Management.
Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.- Internal mobility opportunities- Technical skills training and certification- A career development framework geared specifically for Technology roles- Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders- Access additional leave days to recharge and refresh yourself- Enjoy wonderful Health and Wellbeing initiatives that support you- Work with supportive and inclusive managers- Flexible working arrangements- Dedicated time to focus on personal and professional development- Opportunity to get involved in transformation projects
What’s next?
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
-
Service Delivery Manager
4 weeks ago
Auckland City, New Zealand New Zealand Government Full timeNew Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...
-
Service Delivery Manager
4 weeks ago
Auckland City, New Zealand New Zealand Police Full timeService Delivery Manager - Workforce Management Based at Piki Ki Te Ao Grade 21 Office of Constable/Police Employee Permanent NAV JR 4779842 E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role The Service Delivery Manager...
-
Service Delivery Manager
2 weeks ago
Auckland City, New Zealand SG Consulting Limited Full timeSG Consulting is an IT consulting firm based in New Zealand, Australia, and India and the business leaders come to us when they want enduring results. We find value across boundaries, develop insights to act on, and energize teams to sustain success. We are looking for a Service Delivery Manager for one of our clients in Auckland, New Zealand. **Short...
-
Service Delivery Manager
3 weeks ago
Auckland City, New Zealand Capgemini Full timeCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities** In this role, you will be: - Ensuring client satisfaction with...
-
Service Delivery Manager
4 weeks ago
Auckland City, New Zealand DDS IT Full time**Introduction**: Make your mark on this rare opportunity and be a part of a family orientated business that respects the value everyone can bring and the flexibility to achieve work-life balance and satisfaction from the work that you do here at DDS IT. - Join a high performing team - Remote first Workplace - Great company culture About DDS IT Our culture...
-
Service Delivery Management
4 weeks ago
Auckland City, New Zealand The Warehouse Group Full timeCompany Description **Welcome! Kia Ora** Our purpose at The Warehouse Group is ‘Helping Kiwis live better every day.” The Warehouse Group (TWG) is at the most exciting point in our nearly 40 year history as we transform our way of working to meet the demands of a constantly evolving retail industry. We’ve moved to Agile working to meet the...
-
Service Delivery Manager
4 weeks ago
Auckland City, New Zealand The Instillery Full timeWe instil capability and belief into businesses to transform and flourish by putting the power of the world’s best and brightest technology in your hands, at your place, at your pace. We are looking for a Service Delivery Manager to come join us and really make a difference. A day in the life of a **Service Delivery Manag**er **will involve - Managing the...
-
Service Delivery Manager
4 weeks ago
Auckland City, New Zealand Consult Recruitment Full timeOur client is on the hunt for a service delivery superstar to support their tech team. They are renowned both here and abroad, and have a pretty great culture where people can really grow their careers in a truly welcoming environment. It probably goes without saying that your relationship management skills are next level, and you're truly passionate about...
-
Service Delivery Manager
2 months ago
Auckland City, New Zealand Datacom Full time**Position**: Service Delivery Manager **Datacom Location**: Auckland, NZ Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) Our offices are based in Auckland, Wellington, Christchurch...
-
Service Delivery Manager
4 weeks ago
Auckland City, New Zealand Potentia Full timeAttention all Service Desk Manager’s (aka Miracle Worker’s)! - Flexible working (you can be based anywhere in NZ or AU) - Large, well known brand - Huge amounts of variety and different business cases to get your teeth stuck into Do you thrive on solving complex problems while keeping your cool? Love the complexities and challenges that a diverse...
-
Service Delivery Manager
1 week ago
Auckland, Auckland, New Zealand Cognizant Full timeAs a Service Delivery Manager, you will ensure that service delivery and SDLC processes are on track for consistently delivering a high level of client service effectively and cost-efficiently. You will also build strong relationships with teams and stakeholders to enable effective dialogue between departments. In this Service Delivery Manager role, you can...
-
Service Delivery Manager
1 week ago
Auckland, New Zealand Cognizant Full timeAs a Service Delivery Manager, you will ensure that service delivery and SDLC processes are on track for consistently delivering a high level of client service effectively and cost-efficiently. You will also build strong relationships with teams and stakeholders to enable effective dialogue between departments. In this Service Delivery Manager role, you...
-
Service Delivery Manager
2 weeks ago
Auckland City, New Zealand New Zealand Government Full timePermanent - Based Auckland Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it meets world class sustainable tourism business standards. What will you be doing | Ngā whainga This role will lead a remote team of Qualmark...
-
Service Delivery Manager
4 weeks ago
Wellington City, New Zealand Consult Recruitment Full timeSeeking a Senior Service Delivery Manager for ‘Greenfields’ Opportunity in Wellington! Are you an experienced Service Delivery Manager based in Wellington? Join a dynamic team and play a key role in shaping and leading the service delivery strategy from scratch! **The Company**: Our client is a market leader in their respective industry. They design...
-
Service Delivery Manager
2 weeks ago
Auckland, Auckland, New Zealand New Zealand Police Full timeCareer Opportunities: Service Delivery Manager Requisition ID 4779842 - Posted - Auckland - Permanent FT Service Delivery Manager- Workforce Management Based at Piki Ki Te Ao Grade 21 Office of Constable/Police Employee Permanent NAV JR Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te...
-
Delivery Driver
7 days ago
Manukau City, New Zealand Service Foods Full timeWe are looking for a dedicated and committed Delivery Driver to join our fast-paced and busy Foodservice division at Ihumatao Road, Mangere - near AKL airport. When you join the Service Foods team, it is more than just taking a new job! Being part of Service Foods makes you a part of a dynamic, fast-growing company. You will enjoy working in a diverse and...
-
Service Delivery Manager
2 weeks ago
Auckland City, New Zealand Tourism New Zealand Full time01-Mar-2024- TNZ/1780668- Auckland- Category: - Other- Position Type: - Permanent - Full TimePosition Description- Application Close Date: - 17-Mar-2024- **Permanent**: - **Based Auckland** Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can...
-
Service Delivery Manager
2 weeks ago
Auckland, Auckland, New Zealand New Zealand Government Full timeService Delivery Manager at NZ Police, Auckland - Auckland;Auckland - Auckland and Hamilton;Auckland - Auckland Central;Auckland - Helensville;Auckland - Manukau;Auckland - Manurewa;Auckland - Otara;Auckland - Papakura;Auckland - Pukekohe;Auckland New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000...
-
IT Services Delivery Manager
2 weeks ago
Auckland City, New Zealand T&G Global Full time**About **us** Here at T&G Global we're passionate about growing healthier futures. Our story began 125 years ago and today our 2,000 people are located in 13 countries, where we grow, market, sell and distribute high-quality fresh produce to customers in more than 60 countries. Our mindsets are**:Do the Mahi, Be Bold, One Team & Take Good Care**. Our...
-
Senior Service Delivery Manager
1 month ago
Auckland City, New Zealand Chorus NZ Limited Full time**Contract: 12 months fixed term contract** **Where: Auckland, Christchurch** **We’re all about endless potential** We’re the team in charge of empowering New Zealand’s digital future. A future few can imagine. It started with the roll-out of our once in a hundred year network. But there’s much more to come as we keep pushing what’s possible,...